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Samsung Galaxy Note 8, S8 Plus Phones Dying After Battery Hits Zero

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Deadsammy

A growing number of users of Samsung Galaxy Note 8 and Galaxy S8 Plus, the South Korean company’s two top tier smartphones, are reporting that their phones are refusing to accept any charge, leaving them with dead devices.

According to AndroidAuthority, the issue occurs after the phone falls to 0% battery and switches off, following which the device becomes completely unresponsive, including the LED charging light.

My wife’s Note 8 turned off today and won’t turn back on,” reads one such complaint. “Tried the soft reset and safe mode button pushes and it won’t turn on. When it’s plugged in, the red light doesn’t turn on.”

Another adds: “I’ve tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead.”

A complaint from another user says: “Won’t charge with a cable. Even tried a wireless charger. The blue light [illuminates] on the charger. But Phone won’t turn on.”

The source notes that the problem also appears to be affecting some phones sold via carriers, with Verizon, Sprint, and T-Mobile customers all posting similar concerns. Fortunately, Samsung is responding to those affected in most cases, and is advising customers to return their faulty phones for a warranty replacement.

Check out the following video recorded by a user showing an attempt to revive a defective phone to no avail.

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  • Flash

    Maybe Samsung should have some sort of software interaction that…I don’t know, doesn’t allow the battery to get to 0?

  • Mario Gaucher

    like what Apple is doing… slowing down the CPU? 😉

  • Dany Quirion

    Well, if apple didn’t do that iPhone would be dead after 2 years.

  • Mario Gaucher

    yep I understand that… and I’m glad they did it. They should have told users that they were doing it with a notification and option to disable this function.

    Samsung is saying that they never and will never slow down cpu… but now, they are having other problem because of badly programmed battery algorithms

  • Ax

    Well atleast it stopped exploding……..

  • Mamba

    “Always On” functions literally means your phone needs to be always on.

  • Olley

    Yet.

  • JOK3R

    Drained my battery left it drained for 2 hours before charging up again. Started back up no problem. Checked my wife’s 8+ same thing. All good keep drinking the juice.

  • Ned K.

    Maybe Samsung should throttling CPU/GPU as well…..like Apple did to iPhone!

    BUT SECRETLY…..shhhhhhhhhhhhh

  • Ned K.

    ….which can be fixed easily with software update (not slowing down the device)….and not hiding it from users…unlike SOME company.

  • Tom

    you’re an idiot! No Galaxy phones exploded.
    My Note 8 works perfectly !!

  • Tom

    if you are having a problem have Bixby optimise your phone. Apps running in the background could drain your battery faster than the charger and charge your phone.

  • Flash

    Really? Samsung his the fact it knew it’s batteries were exploding and denied it was a sever problem…until they decided to recall the whole line. They tried to fix the problem “silently” and failed.

  • Niki Kefalas

    My mom’s S8+ went to zero and wouldn’t charge or turn on. It was dead, but eventually it started up again. Should I be concerned that this device is flawed and should be returned for replacement?

  • Aleks Oniszczak

    Only on iPhone models with the design flaw. They fixed it for the iPhone 8 and up.

  • Kris

    The weird thing is that the Samsung phones have like an ultra power saving mode. My Galaxy S7 has one available. You’d think they’d make it switch to the Ultra power saving mode automatically when there’s only like 5% power or something…And even then usually there’s supposed to be a small battery reserve so that it’s never completely dead.

  • Kris

    Yes but that Always On screen feature doesn’t use that much power. That’s one benefit of the OLED screen. Only the pixels that are updated use any power. The rest of the screen is off and consuming no power. The always on screen ends up being like 1% battery an hour….And it’s easily turned off if you don’t want it on.

  • How many times your S8+ went to zero and eventually started up again? If it happens two or more times then you should contact samsung for replacement.

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