According to a report published today by Blancco Technology Group (BTG), Android mobile devices represent 85% of all device failures, while Apple’s iOS devices account for the remaining 15%. The data also reveals that Samsung devices suffer the highest failure rate at 27%, followed by Lenovo at 21%, Motorola at 18%, Xiaomi at 11% and Asus at 8% (via AppleInsider).
The study is based upon the data obtained from diagnostics testing of “millions” of iOS and Android devices in Asia, Europe, and North America, using BTG’s SmartChk platform. In the U.S. and Canada, performance was by far the biggest issue, accounting for 17% of device failures. Cameras, batteries, headsets, and microphones were found to be comparatively distant concerns.
Globally, the greatest problems were reported to be with cameras, which accounted for 10 percent of device failures. Touchscreens failed in 9 percent of cases, battery charging was an issue in 8 percent, microphones caused problems in 6 percent of issues, and general performance was pegged at 6 percent.
In Europe, the largest issue for smartphone users was carrier signal, while Asia mirrored the U.S. with performance problems.
It must be noted that BTG did not collect data for phones or tablets running other operating systems like Windows.