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Shaw Server Issue Permanently Deletes Millions of Unread Customer Emails

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shaw email outage

According to a report by CBC News, a recent server outage at Shaw last Thursday caused disruption to customers–by deleting millions of unread emails. One particular iPhone user described his experience below:

Alan Fryer says he was frantically trying to check his messages Thursday afternoon when the outage occurred, affecting about 70 per cent of Shaw’s customers.

“I was in a meeting and I kept checking my iPhone expecting emails, at 3, 4, 5, no email,” said Fryer, who is a Shaw customer.

Shaw did not notify customers via email about the outage until Saturday, where it apologized for the disruption. It also stated its technicians were unable to retrieve unread deleted emails, aside from the names of senders and subject lines. The company told the Calgary Herald it was an isolated incident:

Shaw spokesman Chethan Lakshman said about 70 per cent of Shaw email customers were affected by the problem, which began when technicians were attempting fix an email delay Thursday morning.

“While we were fixing that problem we had a technical issue and all emails in our customers’ inbox became deleted,” Lakshman said.

If you’re a Shaw customer still using Shaw email, here’s a tip: switch to Gmail. Your life will be whole lot easier and you won’t have to worry about losing any more emails. Plus, setting up your account on an iPhone is much simpler too.

Shaw has just under two million internet customers, with a majority of them in Western Canada. Anyone affected by this outage?

[via CBC]

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