TELUS Begins Issuing Rebates For Unwanted Charges From Third-Party Premium Messaging Services

In December TELUS agreed to issue rebates worth $7.34 million to customers, as part of a settlement with the Competition Bureau, regarding premium text messages.

The rebates will apply to TELUS and Koodo customers “who incurred a charge for certain premium text messaging services between January 1, 2011 and August 16, 2013.” Current customers who are eligible will receive the rebate automatically, while former customers will be contacted by the company with instructions on how to get their money back within 120 days of filing a claim.

In a blog post released today, TELUS gave more details about the rebate:

“The rebates will be a maximum of $10 for customers that were billed in connection with certain short codes related to Jesta, $5 for customers that were billed in connection with certain short codes related to MMS, and $15 for customers of both Jesta and MMS. All rebates are inclusive of all applicable taxes that may have been paid by the customer.”

TELUS implemented a number of measures, like opt-in confirmations and screen notifications, in order to protect their customers against unwanted premium text message charges. However, the Canadian carrier has now banned all premium text messaging providers from their network.

For more details regarding the rebate program or to claim a rebate visit TELUS’ website.

A software engineer with a passion for creation and innovation using technology. To learn more about me, check out my personal website, which contains links to my projects. Email:

  • runner

    Just you wait..within the next year they will introduce a new fee or increase an existing one to recoup this money. You can bet on it.