Telus and Rogers Request Extension for Data, Roaming Fees Deadline


Telus is joining Rogers in asking for an extension to CRTC’s data and roaming fees deadline, hoping for permission to extend the billing system deadline for its billing system until March 31, 2018.

According to a new report from the Financial Post, both Telus and Rogers are in agreement that they cannot meet a December 1st deadline to finalize a change in which customers are being billed for international roaming charges and extra data usage.

According to a letter to the CRTC, Telus stated it’s “impossible” for the company to implement the changes to its bill management system on time, despite its “best efforts.”

The Canadian carriers were given notice from CRTC earlier in June this year that they had until the 1st of December to comply with several new regulations.

Among these regulations were methods in which the companies set caps on wireless data usage, as well as the customer authorized to accept extra charges for accounts with more that one device user.

The CRTC gave the carriers until this Friday to respond to the delays requested by Rogers on May 31, 2018, in which the company is working to have its billing system in compliance with the new regulations.


  • Bill___A

    I made a previous comment to give Rogers some time and some other commenters seemed a bit hostile to it, stating Rogers had “years” to do this etc. It appears from this article that they had mere months. Perhaps an extension should be made this one time, with the proviso that the carriers switch to a platform which is more versatile than the one they have now, so they don’t run into problems in the future. I am certainly not concerned with justifying a negative response on the basis of some kid tethering his gaming system to a phone and running the data wild. Parents need to keep an eye on their kids and explain to them that you can’t do things like that.

    I remember being in someone’s office a couple of years ago where an administrative assistant requested a data stick so that she could “watch a movie while on layover in Houston”. At that time, data rates for the US were very high. This person had no regard for what it might cost to alleviate her boredom for a few hours. People need to be educated.

  • BigCat

    Most people will have no idea of how complicated or hard it would be to implement these changes at either Rogers or Telus. Maybe it’s really hard maybe it’s not. In any case the timeline does seem very short.

    Here’s the thing. Companies like Rogers and Telus are able to implement workarounds to circumvent and weaken the effect of CRTC rules in record time. These are the rules that try to protect consumers. Rogers and Telus also seem to have unlimited funds with which to challenge the CRTC through both the Courts and Government.

    If companies like Rogers and Telus were conducting themselves with fair business practices they would not even have to deal with such a deadline.

  • florin

    So what is the article about?

  • Bill___A

    It is not a big IT challenge to change data overage fees from $15 a gig to $70, but changing the alert and approval mechanisms is a lot bigger deal. It may be the “thing to do” to completely bash these companies” for some people, but I fail to see how it is productive. In my mind, raising the overage fees was an attempt to get people to buy bigger data buckets in the first place, which can name some sort of sense, but a change from $15 to $70 is somewhat extreme, particularly if the customer can still proactively buy a gigabyte for $15 in advance. The regulator is slowly coming around to making changes, and they all have to work together to implement them. The regulator and companies need to establish the work effort required. I wonder why this shortcoming is just coming to light a week or so before the deadline, though. Was there something in the background we’re not aware of? In any case, this is not something I’m going to be greatly affected by, we are within our data buckets and know how to manage it.