Uber Introduces In-App Driver-Rider Chat Ahead of Pickup

Uber has just updated its iOS app with support for driver-rider chat ahead of pickup, making it even easier to get in touch. To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them. 

Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication. The in-app chat works regardless of where they are located. Also, riders and drivers won’t need to share their phone number with one another when they need to get in touch.

This is our first step towards leveraging real-time-messaging to enable seamless communication experiences for our customers and help them connect in both the digital and physical worlds. Make sure you have the latest version of the app to use it and stay tuned for more updates!

Uber’s in-app chat is rolling out globally to both riders and drivers over the coming weeks. You can grab the latest version using the following App Store link.

Download Uber for iPhone, iPod touch and iPad [Direct Link]