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Shaw Internet is Down: Outage Across Canada Affecting TV, Phone Too [u]

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Shaw is suffering a widespread Internet outage right now, affecting customers across western Canada and beyond (including yours truly; currently tethering from our iPhone).

According to this outage map from Canadian Outages (the Disqus comments are a good read!), those affected by the Shaw Internet outage include: Edmonton, Calgary, Surrey, Port Coquitlam, Vancouver, New Westminster, Winnipeg, Victoria, Saskatoon, and Toronto.

Screenshot 2017 04 27 12 57 10

The outage is also affecting business customers, affecting Internet and phone as well. Shaw is informing customers on Twitter, “We are investigating reports of service troubles. Apologies for any inconvenience this has caused.”

Shaw says this is a national outage, with “Some customers nationally may be experiencing an interruption to Internet, Television and Home Phone services.  We are investigating the situation and working to restore service as quickly as possible. We apologize for any inconvenience this may cause.”

Let us know in the comments if you’re suffering from this Shaw Internet outage. What are we supposed to do now?? Actually talk to fellow human beings?

Update 2:45PM PT: Shaw Internet is working again for us in Victoria.

Update 6:19PM PT: Shaw sent the following emailed statement to iPhone in Canada regarding today’s outage:

All Internet and phone services were restored as of 4pm MT for a significant number of Shaw customers across Western Canada impacted by a brief outage this afternoon.

The outage began at 1:27pm MT today, as a result of a software failure during a routine upgrade to our network. We are further investigating the cause.

We sincerely apologize to our customers for this inconvenience.

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