Fido iPhone 3G/3GS Cancellation Fees

Yesterday we detailed the cancellation fees for Rogers. If you thought that was complex, you’re in for a long read with Fido’s policies as, Fido recently changed their cancellation fee policy.

For Rogers cancellation fees, see here.

Below are five sections:

1.) Rogers Cancellation Policy

2.) If you are cancelling a Voice Plan before contract maturity

3.) If you are cancelling a Data add-on before contract maturity

4.) If you are cancelling a Voice and Data Combo Plan before contract maturity

5.) Value Packs and Feature add-ons

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1.) Fido Cancellation Policy

When you sign-up for a contract with Fido, that contract allows you a promotional price on a device and a promotional plan that is better than a plan without a contract (in terms in minutes). These contracts usually come in 2 or 3 year terms and if they are broken, you pay a fee because you broke a legally binding contract before its maturity.

There are two different cancellation fees when breaking a contract. There is a cancellation fee for the Service Agreement (Early Cancellation Fee; ECF) and a cancellation fee for Data add-ons (Data Early Cancellation Fee; DECF). For example, a $25 Plan that gives you 150 Minutes, Unlimited Evenings and Weekends would be a Voice (or service) Plan (ECF). A plan that gives you 500MB of web browsing would be also be a Service Plan (ECF) and a data add-on that gives you 500MB would be a Data plan (DECF).

Note:

If you have a Voice plan on your account, the Voice plan of a contract is considered the primary plan of your account. If you cancel the Voice plan, your entire account is cancelled, regardless if you have a Data plan or any other plans/features.

Example 1:

Having a Voice and Data Combo plan and cancelling the voice portion will cancel the entire account. You will be billed both the ECF and DECF.

Example 2:

Having a just a single Voice plan and cancelling it will cancel the entire account. You will be billed the ECF.

Example 3:

Having a Voice plan with a Data plan add-on and cancelling the voice portion will cancel the entire account and you will be billed the ECF and DECF. However in this example, you can cancel just the Data plan and still keep the account active as long as you do not cancel the Voice plan portion and be billed only the DECF.

Example 4:

Having a Data-Only plan (Internet Stick) and cancelling the plan will cancel the entire account. You will be billed $300 (ECF) and $200 (DECF).

Below I will list the cancellation fees for Fido:

Fido1

2.) If you are cancelling a Voice Plan before contract maturity:

A.) Current Voice Plans

The Early Cancellation Fee (ECF) is the greater of $100 or $10 per month remaining in your contracted term to a maximum of $300 (plus taxes) and applies to each phone number that you cancel before maturity.

B.) Voice Plans Subscribed before February 1 2007

If you subscribed to a plan from before February 1, 2007 and have continued to renew that same plan on a 2 or 3 year contracted term, your ECF is $20 times the number of months remaining in your contracted term to a maximum of $200.

C.) Voice Plans Subscribed on or after February 1 2007, but before July 19 2009

If you subscribed to a plan from on or after February 1, 2007 but before July 19 2009 and have continued to renew that same plan on a 2 or 3 year contracted term, your ECF is the greater of $100 or $20 per month remaining in your contracted term to a maximum of $400 (plus taxes) and applies to each phone number that you cancel before maturity.

Examples:

Example A

Voice Plans cancellations

If you have a 3 year voice plan contract that has 31 months left in the contract term and you cancel, your ECF will be as follows:

  • $10 x 31 months = $310
  • The maximum charge is $300
  • Total Voice Plan Cancellation Fee: $300 plus taxes

If you have a 3 year voice plan contract that has 3 months left in the contract term and you cancel, your ECF will be as follows:

  • $10 x 3 months = $30
  • The minimum charge is $100
  • Total Voice Plan Cancellation Fee: $100 plus taxes

If you have a 3 year voice plan contract that has 11 months left in the contract term and you cancel, your ECF will be as follows:

  • $10 x 11 months = $110
  • The minimum charge is $100 and the maximum is $300
  • Total Voice Plan Cancellation Fee: $110 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

Example B

Voice Plans Subscribed before February 1 2007 cancellations

If you have a 3 year voice plan contract that has 25 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 25 months = $500
  • The maximum charge is $200
  • Total Voice Plan Cancellation Fee: $200 plus taxes

If you have a 3 year voice plan contract that has 3 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 3 months = $60
  • There is no minimum charge
  • Total Voice Plan Cancellation Fee: $60 plus taxes

If you have a 3 year voice plan contract that has 8 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 8 months = $160
  • There is no minimum charge and the maximum is $200
  • Total Voice Plan Cancellation Fee: $160 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

Example C

Voice Plans Subscribed on or after February 1 2007, but before July 19 2009 cancellations

If you have a 3 year voice plan contract that has 25 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 25 months = $500
  • The maximum charge is $400
  • Total Voice Plan Cancellation Fee: $400 plus taxes

If you have a 3 year voice plan contract that has 3 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 3 months = $60
  • The minimum charge is $100
  • Total Voice Plan Cancellation Fee: $100 plus taxes

If you have a 3 year voice plan contract that has 8 months left in the contract term and you cancel, your ECF will be as follows:

  • $20 x 8 months = $160
  • The minimum charge is $100 and the maximum is $400
  • Total Voice Plan Cancellation Fee: $160 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

3.) If you are cancelling a Data add-on before contract maturity:

A.) Current Data Plans

The Data Early Cancellation Fee (DECF) is the greater of $100 or $10 per month remaining in your contracted term to a maximum of $200 (plus taxes) and applies to each contracted data plan that you cancel before maturity.

B.) Data Plans Subscribed before July 19 2009

If you subscribed to a data plan before July 19 2009, the Data Early Cancellation Fee (DECF) is the greater of $25 or $5 per month remaining in your contracted term to a maximum of $100 (plus taxes) and applies to each contracted data plan that you cancel before maturity.

Examples:

Example A

Current Data Plans cancellations

If you have a 3 year data plan contract that has 25 months left in the contract term and you cancel, your DECF will be as follows:

  • $10 x 25 months = $250
  • The maximum charge is $200
  • Total Data Plan Cancellation Fee: $200 plus taxes

If you have a 3 year data plan contract that has 3 months left in the contract term and you cancel, your DECF will be as follows:

  • $10 x 3 months = $30
  • The minimum charge is $100
  • Total Data Plan Cancellation Fee: $100 plus taxes

If you have a 3 year data plan contract that has 11 months left in the contract term and you cancel, your DECF will be as follows:

  • $10 x 11 months = $110
  • The minimum charge is $100 and the maximum is $200
  • Total Data Plan Cancellation Fee: $110 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

Example B

Data Plans Subscribed before July 19 2009 cancellations

If you have a 3 year data plan contract that has 25 months left in the contract term and you cancel, your DECF will be as follows:

  • $5 x 25 months = $125
  • The maximum charge is $100
  • Total Cancellation Fee: $100 plus taxes

If you have a 3 year data plan contract that has 3 months left in the contract term and you cancel, your DECF will be as follows:

  • $5 x 3 months = $15
  • The minimum charge is $25
  • Total Cancellation Fee: $25 plus taxes

If you have a 3 year data plan contract that has 8 months left in the contract term and you cancel, your DECF will be as follows:

  • $5 x 8 months = $40
  • The minimum charge is $25 and the maximum is $100
  • Total Cancellation Fee: $40 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

4.) If you are cancelling a Voice and Data Combo Plan before contract maturity:

Both the ECF and DECF are applied together.

Voice Plans Policy

A.) Current Voice Plans

The Early Cancellation Fee (ECF) is the greater of $100 or $10 per month remaining in your contracted term to a maximum of $300 (plus taxes) and applies to each phone number that you cancel before maturity.

B.) Voice Plans Subscribed before February 1 2007

If you subscribed to a plan from before February 1 2007 and have continued to renew that same plan on a 2 or 3 year contracted term, your ECF is $20 times the number of months remaining in your contracted term to a maximum of $200.

C.) Voice Plans Subscribed on or after February 1 2007, but before July 19 2009

If you subscribed to a plan on or after February 1 2007 but before July 19 2009 and have continued to renew that same plan on a 2 or 3 year contracted term, your ECF is the greater of $100 or $20 per month remaining in your contracted term to a maximum of $400 (plus taxes) and applies to each phone number that you cancel before maturity.

Data Plans Policy

Current Data Plans

The Data Early Cancellation Fee (DECF) is the greater of $100 or $10 per month remaining in your contracted term to a maximum of $200 (plus taxes) and applies to each contracted data plan that you cancel before maturity.

Data Plans Subscribed before July 19 2009

If you subscribed to a data plan before July 19 2009, the Data Early Cancellation Fee (DECF) is the greater of $25 or $5 per month remaining in your contracted term to a maximum of $100 (plus taxes) and applies to each contracted data plan that you cancel before maturity.

Examples:

Example A

Current Voice Plans/ Data Plans cancellations

If you have a 3 year voice and data combo plan contract that has 31 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $10 x 31 months = $310
  • The maximum charge is $300 for the voice plan portion, so you pay $300 plus taxes.
  • Data Plan portion: $10 x 31 months = $310
  • The maximum charge is $200 for the data plan portion, so you pay $200 plus taxes
  • Total Cancellation Fee: $500 plus taxes

If you have a 3 year voice and data combo plan contract that has 3 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $10 x 3 months = $30
  • The minimum charge is $100 for the voice plan portion, so you pay $100 plus taxes.
  • Data Plan portion: $10 x 3 months = $30
  • The minimum charge is $100 for the data plan portion, so you pay $100 plus taxes
  • Total Cancellation Fee: $200 plus taxes

If you have a 3 year voice and data combo plan contract that has 11 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $10 x 11 months = $110
  • The minimum charge is $100 and the maximum is $300 for the voice plan portion, so you pay $110 plus taxes.
  • Data Plan portion: $10 x 11 months = $110
  • The minimum charge is $100 and the maximum $200 for the data plan portion, so you pay $110 plus taxes
  • Total Cancellation Fee: $220 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

Example B

Voice/Data Plans Subscribed before February 1 2007 cancellations

If you have a 3 year voice and data combo plan contract that has 25 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 25 months = $500
  • The maximum charge is $200 for the voice plan portion, so you pay $200 plus taxes.
  • Data Plan portion: $5 x 25 months = $125
  • The maximum charge is $100 for the data plan portion, so you pay $100 plus taxes
  • Total Cancellation Fee: $300 plus taxes

If you have a 3 year voice and data combo plan contract that has 3 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 3 months = $60
  • There is no minimum charge for the voice plan portion, so you pay $60 plus taxes.
  • Data Plan portion: $5 x 3 months = $15
  • The minimum charge is $25 for the data plan portion, so you pay $25 plus taxes
  • Total Cancellation Fee: $85 plus taxes

If you have a 3 year voice and data combo plan contract that has 8 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 8 months = $160
  • There is no minimum charge and the maximum is $200 for the voice plan portion, so you pay $160 plus taxes.
  • Data Plan portion: $5 x 8 months = $40
  • The minimum charge is $25 and the maximum $100 for the data plan portion, so you pay $40 plus taxes
  • Total Cancellation Fee: $200 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

Example C

Voice/Data Plans Subscribed on or after February 1 2007, but before July 19 2009 cancellations

If you have a 3 year voice and data combo plan contract that has 25 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 25 months = $500
  • The maximum charge is $400 for the voice plan portion, so you pay $400 plus taxes.
  • Data Plan portion: $5 x 25 months = $125
  • The maximum charge is $100 for the data plan portion, so you pay $100 plus taxes
  • Total Cancellation Fee: $500 plus taxes

If you have a 3 year voice and data combo plan contract that has 3 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 3 months = $60
  • The minimum charge is $100 for the voice plan portion, so you pay $100 plus taxes.
  • Data Plan portion: $5 x 3 months = $15
  • The minimum charge is $25 for the data plan portion, so you pay $25 plus taxes
  • Total Cancellation Fee: $125 plus taxes

If you have a 3 year voice and data combo plan contract that has 8 months left in the contract term and you cancel, your ECF/DECF will be as follows:

  • Voice Plan portion: $20 x 8 months = $160
  • The minimum charge is $100 and the maximum is $400 for the voice plan portion, so you pay $160 plus taxes.
  • Data Plan portion: $5 x 8 months = $40
  • The minimum charge is $25 and the maximum $100 for the data plan portion, so you pay $40 plus taxes
  • Total Cancellation Fee: $200 plus taxes

The same formula applies for 1 or 2 year contract terms as well.

5.) Value Packs and Feature add-ons

There are no cancellation fees for any value packs or feature add-ons that are not bound by a contract.

However, any value packs or add-ons that are bound by a contract will have cancellation fees. The only value packs or feature add-ons that come with cancellation fees are value packs or add-ons that include Data plans.

For example:

  • $25 500MB Data Plan (1, 2, 3 year terms)
  • $15 regular Value Pack (has mobile browsing for consumer phones) (3 year contract only)

Both of those packages (among others) will fall under the DECF cancellation policy listed above.

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