How to Setup Shaw Email on the iPhone

By Gary Ng on April 20th, 2008 281

Update 1: Here are some updated instructions via reader Virage (thanks):

The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

1. Create new mail account
2. Select POP (not IMAP) type of an account
3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
4. Enter Address: this is your email address ie. user@shaw.ca
5. Enter Description: whatever you want to display in your listing of Mail accounts
6. Incoming Mail Server:
- Host Name: pop.shaw.ca
- User Name: user (or whatever following instructions in #3 above)
- Password: the password you use to check email from your mail account with shaw.ca
7. Outgoing Mail Server:
- SMPT: smtp.rogerswirelessdata.com
- This entry will set it as the Primary Server; click on this entry to complete rest of the details
- User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
- Password: blank – optional (do not enter anything here either)
- Use SSL: set to OFF
- Authentication: leave at default Password
- Server Port: set to 25

Note: the Incoming Server Port is 110; outgoing is 25

==

Here are some revised steps to setup Shaw/Telus Email on your iPhone (Hotmail users click here):

1. Go to https://webmail.shaw.ca/uwc/auth and click on the beta version and then log in.

2. Click on preferences, mobile access, and then click on enabled.

3. Click on the mobile device instructions. Here’s what you’ll see:

iPhone / iPad

Setting up your Shaw webmail account to your iPhone/iPad is simple, just follow these short and simple steps. If you’re adding an additional account with software version 2.0 or later:

  1. Touch the Settings icon on the Home screen,
  2. Select Mail, Contacts, Calendars
  3. Select Add Account…
  4. Select Other
  5. Select Add Mail Account
  6. and enter your account information.
  7. Select Next
  8. Choose the POP account button
  9. Enter the following information in the spaces provided under Incoming Mail Server:
    1. Host Name – Enter ‘pop.shaw.ca’
    2. User Name – Your Shaw email address without the @shaw.ca
    3. Password – Enter your email password.
  10. Enter the following information in the spaces provided under Outgoing Mail Server:
    1. Host Name – Enter ‘mail.shaw.ca’
    2. User Name – Your Shaw email address without the @shaw.ca
    3. Password – Enter your email password.
  11. Click Save
  12. You will see a message: ‘Cannot Connect Using SSL’ – select Yes

In software version 2.0 or later, Mail can automatically setup many popular POP and IMAP email accounts using just your email address and password. As Mail looks up settings that match your email account you may see a note appear that will describe any limitations you may experience in using your email account.

The above instructions come straight from Shaw, and should now be the best way to setup your email with your iPhone/iPad.

Thanks to Mark D. for the heads up!

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow @iPhoneinCanada and on Google+. Click here to save 20% OFF at ZAGG.com with coupon 'iphoneinca'!

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  • Na

    for a shaw account i use
    pop.shaw.ca
    and
    smtp.telus.net

  • Jimmy

    for outgoing telus server be sure to put port as 25 as per comment farther above in the thread, mine was set to 567 (?) and it wouldn’t connect to the network. changed it to 25 and things are groovy.

  • http://www.iphoneincanada.ca/ Ex

    Updated.

    Thank you

  • Reckless1ca

    this site rocks! phoned shaw, phoned rogers…. then finally found the answers here… THX!!!

  • http://www.iphoneincanada.ca Gary

    Your welcome!

  • Mike-j

    Any tips on how to prioritize one email account versus another ( for outgoing mail) ?

  • Duncan

    Users and tech support alike pull their hair out because sometimes even with one of the correct variations listed in this thread – it fails, sometimes after working fine. And even when working the sending can take forever to go out…

    Shaw support loves to blame the rival providing 3G and vice versa. But sometimes, when all settings are good, it may be neither. Beginning to think the iPhones and iPads may be part to blame too. Heresy I know since these are Devine so it must be the providers alone.

    The situation is this. When at home using your wi-fi your outgoing mail is going through your cable modem and therefore if with shaw, via your shaw pop account settings. When using 3G is when it needs to use Telus, Rogers or whoever if you are abroad. Here is what I found with my Shaw-Telus mix using a 1st gen iPad. It works with the settings discussed here but often way too slow and sometimes it fails utterly.

    It seems to be hung up trying to use the telus server instead of smoothly moving on to the shaw server. Eventually it seems to give up on trying to go telus through the shaw modem, and moves on to the shaw settings. Hence the ultra slowness meanwhile. Other times it just never gets past that primary setting. Since you are wired to shaw through your cable, being stuck on 3G smtp settings means failure.

    If you have a good 3G signal and turn off Wi-Fi it seems to sometimes fail because now it is doing the opposite. Perhaps instead of waiting long enough for a response it moves on to trying to find the secondary shaw server out in the cloud instead of the 3G provider. Of course fails.

    Just now when faced with this at home only when I turned off Wi-Fi AND turned off the shaw secondary outgoing server settings would the stuck email finally go out. And went fast.

    This

    When switching to 3G and a good signal it seems to be hung up still looking for the secondary server – shaw. When it is no longer suppossed

  • Casey Callaghan

    Do people STILL use ISP email? If so, thats really sad. Switch to Gmail or something other then Telus/Shaw email and get a much more flexible and easy to use solution. I couldn’t stand not being able to get email pushed on my iPhone and iPad. Email isn’t the ISP’s main focus and they don’t offer an adequate full-time solution for anyone.

  • Black_birdie

    Im with telus and it didnt work

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    cant send email using shaw based on these settings. can only receive.

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Jeffrey Bonus

    Did you figure out a solution?  I am experiencing the same problem. 

  • Jeffrey Bonus

    Did you figure out a solution?  I am experiencing the same problem. 

  • Pencil Staedler

    Thanks a lot for your help. My mail settings now works for me.

  • Pencil Staedler

    Thanks a lot for your help. My mail settings now works for me.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Skeena1

    Would love a fix-it as to what all my settings should be after that darn iCloud upgrade.. I cannot send mail at all. Gr.
    Thanks in advance!
    Skeena1@shaw.ca

  • Fefroese

    Didn’t work

  • Erray Hotta

    these instructions don’t work

  • KennyK

    not true if used on a BB. I just started using an iPhone and the email client is not as smart as the BB one I’ve used for years. Definately one downside to this trial switch

  • Kymsquest

    how?  I have tried these suggestions and it is still not working.  It says my user name or password for mail.shaw.ca is incorrect.  Yet I put the correct into there

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  • Rodjb

    Virage u r genius, thanks.

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