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How to Setup Shaw Email on the iPhone

Update 1: Here are some updated instructions via reader Virage (thanks):

The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

1. Create new mail account
2. Select POP (not IMAP) type of an account
3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
4. Enter Address: this is your email address ie. user@shaw.ca
5. Enter Description: whatever you want to display in your listing of Mail accounts
6. Incoming Mail Server:
– Host Name: pop.shaw.ca
– User Name: user (or whatever following instructions in #3 above)
– Password: the password you use to check email from your mail account with shaw.ca
7. Outgoing Mail Server:
– SMPT: smtp.rogerswirelessdata.com
– This entry will set it as the Primary Server; click on this entry to complete rest of the details
– User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
– Password: blank – optional (do not enter anything here either)
– Use SSL: set to OFF
– Authentication: leave at default Password
– Server Port: set to 25

Note: the Incoming Server Port is 110; outgoing is 25

==

Here are some revised steps to setup Shaw/Telus Email on your iPhone (Hotmail users click here):

1. Go to https://webmail.shaw.ca/uwc/auth and click on the beta version and then log in.

2. Click on preferences, mobile access, and then click on enabled.

3. Click on the mobile device instructions. Here’s what you’ll see:

iPhone / iPad

Setting up your Shaw webmail account to your iPhone/iPad is simple, just follow these short and simple steps. If you’re adding an additional account with software version 2.0 or later:

  1. Touch the Settings icon on the Home screen,
  2. Select Mail, Contacts, Calendars
  3. Select Add Account…
  4. Select Other
  5. Select Add Mail Account
  6. and enter your account information.
  7. Select Next
  8. Choose the POP account button
  9. Enter the following information in the spaces provided under Incoming Mail Server:
    1. Host Name – Enter ‘pop.shaw.ca’
    2. User Name – Your Shaw email address without the @shaw.ca
    3. Password – Enter your email password.
  10. Enter the following information in the spaces provided under Outgoing Mail Server:
    1. Host Name – Enter ‘mail.shaw.ca’
    2. User Name – Your Shaw email address without the @shaw.ca
    3. Password – Enter your email password.
  11. Click Save
  12. You will see a message: ‘Cannot Connect Using SSL’ – select Yes

In software version 2.0 or later, Mail can automatically setup many popular POP and IMAP email accounts using just your email address and password. As Mail looks up settings that match your email account you may see a note appear that will describe any limitations you may experience in using your email account.

The above instructions come straight from Shaw, and should now be the best way to setup your email with your iPhone/iPad.

Thanks to Mark D. for the heads up!

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • Doug

    This works well but you can’t send email if you are not in the Home ( telus / shaw) Wifi Zone. Web based email ( hotmail / gmail / yahoo ) allow sending from anywhere.

  • Doug

    This works well but you can’t send email if you are not in the Home ( telus / shaw) Wifi Zone. Web based email ( hotmail / gmail / yahoo ) allow sending from anywhere.

  • Doug

    This works well but you can’t send email if you are not in the Home ( telus / shaw) Wifi Zone. Web based email ( hotmail / gmail / yahoo ) allow sending from anywhere.

  • Doug

    This works well but you can’t send email if you are not in the Home ( telus / shaw) Wifi Zone. Web based email ( hotmail / gmail / yahoo ) allow sending from anywhere.

  • LoWd0Wn

    Agreed. I had my Shaw email set up exactly like that and it worked fine for Wifi but not for EDGE.
    I also switched to gmail and it works awesome. Just send a copy of your shaw account to your new gmail account.
    It does work fantastic. You never have to go online in your computer to check your gmail account as the iphone does it all.

  • LoWd0Wn

    Agreed. I had my Shaw email set up exactly like that and it worked fine for Wifi but not for EDGE.
    I also switched to gmail and it works awesome. Just send a copy of your shaw account to your new gmail account.
    It does work fantastic. You never have to go online in your computer to check your gmail account as the iphone does it all.

  • lk

    using a specific shaw server would probably work better

    ie. shawmail.vc.shawcable.net

  • lk

    using a specific shaw server would probably work better

    ie. shawmail.vc.shawcable.net

  • Brendan

    I have configured my Shaw account to send and receive in any location on any network by using the solution:

    Incoming:

    Host: pop.shaw.ca
    Username: Your Shaw username
    Password: Your Shaw Password

    Outgoing:

    Host: My friend’s website’s mail server
    Username: His username
    Password: His password

    I know of one other fellow iPhone user who has also used this solution. I’ve used this set-up for a couple months and it has worked all over Alberta, BC and Sask (I’m from Calgary).

    Hope that helps.

  • Brendan

    I have configured my Shaw account to send and receive in any location on any network by using the solution:

    Incoming:

    Host: pop.shaw.ca
    Username: Your Shaw username
    Password: Your Shaw Password

    Outgoing:

    Host: My friend’s website’s mail server
    Username: His username
    Password: His password

    I know of one other fellow iPhone user who has also used this solution. I’ve used this set-up for a couple months and it has worked all over Alberta, BC and Sask (I’m from Calgary).

    Hope that helps.

  • Different Andrew

    For shaw you have to do the real url for incoming and outgoing servers: like shawmail.vc.shawcable.net and you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.

  • Different Andrew

    For shaw you have to do the real url for incoming and outgoing servers: like shawmail.vc.shawcable.net and you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.

  • Ressan

    iPhone with Rogers mail settings for Shawmail:

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    This will work if you have a plan with rogers.

  • Ressan

    iPhone with Rogers mail settings for Shawmail:

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    This will work if you have a plan with rogers.

  • Steve

    Thanks Ressan, it’s works great now. It was so annoying at first.

  • Steve

    Thanks Ressan, it’s works great now. It was so annoying at first.

  • Steve

    Thanks Ressan, it’s works great now. It was so annoying at first.

  • Steve

    Thanks Ressan, it’s works great now. It was so annoying at first.

  • Jeremy

    Iphone/shaw

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    Hello Ressan,

    I have tried the above incoming / outgoing properties but it did not work. Could you please detail the exact incoming and outgoing server information and I can check again. Would be much appreciated as Shaw and Rogers have no clue afterbeing on the phone with them for 2 hours.

    Jeremy

  • Jeremy

    Iphone/shaw

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    Hello Ressan,

    I have tried the above incoming / outgoing properties but it did not work. Could you please detail the exact incoming and outgoing server information and I can check again. Would be much appreciated as Shaw and Rogers have no clue afterbeing on the phone with them for 2 hours.

    Jeremy

  • Jeremy

    Iphone/shaw

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    Hello Ressan,

    I have tried the above incoming / outgoing properties but it did not work. Could you please detail the exact incoming and outgoing server information and I can check again. Would be much appreciated as Shaw and Rogers have no clue afterbeing on the phone with them for 2 hours.

    Jeremy

  • Jeremy

    Iphone/shaw

    Incomoing Mail Server Host Name: pop.shaw.ca
    Outgoing Mail Server(SMTP): smtp.broadband.rogers.com

    Hello Ressan,

    I have tried the above incoming / outgoing properties but it did not work. Could you please detail the exact incoming and outgoing server information and I can check again. Would be much appreciated as Shaw and Rogers have no clue afterbeing on the phone with them for 2 hours.

    Jeremy

  • Winston A

    Works fine as described above with Telus. Not sure if it is using WiFi when connected to both WiFi and 3G, but when I turn off WiFi it works well on 3G. You will need to change some Incoming and Outgoing server settings to match settings on your Outlook account. Plus… and this is important, I had to turn on the Rogers SMTP server rather than using Telus, but after that it worked.

  • Winston A

    Works fine as described above with Telus. Not sure if it is using WiFi when connected to both WiFi and 3G, but when I turn off WiFi it works well on 3G. You will need to change some Incoming and Outgoing server settings to match settings on your Outlook account. Plus… and this is important, I had to turn on the Rogers SMTP server rather than using Telus, but after that it worked.

  • Winston A

    Works fine as described above with Telus. Not sure if it is using WiFi when connected to both WiFi and 3G, but when I turn off WiFi it works well on 3G. You will need to change some Incoming and Outgoing server settings to match settings on your Outlook account. Plus… and this is important, I had to turn on the Rogers SMTP server rather than using Telus, but after that it worked.

  • Winston A

    Works fine as described above with Telus. Not sure if it is using WiFi when connected to both WiFi and 3G, but when I turn off WiFi it works well on 3G. You will need to change some Incoming and Outgoing server settings to match settings on your Outlook account. Plus… and this is important, I had to turn on the Rogers SMTP server rather than using Telus, but after that it worked.

  • Chris

    It works fine if you put “shawmail.ed.shawcable.net” for both incoming and outgoing servers. obviusly substitute “ed” for where you live… use this link to help with that. http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm

    Hope this helps.

  • Chris

    It works fine if you put “shawmail.ed.shawcable.net” for both incoming and outgoing servers. obviusly substitute “ed” for where you live… use this link to help with that. http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm

    Hope this helps.

  • Chris

    It works fine if you put “shawmail.ed.shawcable.net” for both incoming and outgoing servers. obviusly substitute “ed” for where you live… use this link to help with that. http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm

    Hope this helps.

  • Chris

    It works fine if you put “shawmail.ed.shawcable.net” for both incoming and outgoing servers. obviusly substitute “ed” for where you live… use this link to help with that. http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm

    Hope this helps.

  • Tony

    :( not working for me….. i am using fido,

  • Tony

    :( not working for me….. i am using fido,

  • Tony

    :( not working for me….. i am using fido,

  • Neil B

    “and you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.”

    @ Different Andrew: Where exactly is this Member Services area? And the “outside domains” option? I’ve logged into my Shaw customer care area and have looked around quite a bit, but can’t the area or option you mentioned.

    Thanks!

  • Neil B

    “and you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.”

    @ Different Andrew: Where exactly is this Member Services area? And the “outside domains” option? I’ve logged into my Shaw customer care area and have looked around quite a bit, but can’t the area or option you mentioned.

    Thanks!

  • Neil B

    “and you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.”

    @ Different Andrew: Where exactly is this Member Services area? And the “outside domains” option? I’ve logged into my Shaw customer care area and have looked around quite a bit, but can’t the area or option you mentioned.

    Thanks!

  • Neil

    Aaaarg…. I use Telus and can’t send or recieve anything! Used above settings but all i get is sending …. but nothing is sent or recieved.

    Can i forward my telus stuff to Gmail somehow?

  • Neil

    Aaaarg…. I use Telus and can’t send or recieve anything! Used above settings but all i get is sending …. but nothing is sent or recieved.

    Can i forward my telus stuff to Gmail somehow?

  • Neil

    Aaaarg…. I use Telus and can’t send or recieve anything! Used above settings but all i get is sending …. but nothing is sent or recieved.

    Can i forward my telus stuff to Gmail somehow?

  • http://www.iphoneincanada.ca Gary

    Neil: You should be able to have telus set to forward…try the telus webmail site.

  • http://www.iphoneincanada.ca Gary

    Neil: You should be able to have telus set to forward…try the telus webmail site.

  • http://www.iphoneincanada.ca iPhone Fan

    Neil: You should be able to have telus set to forward…try the telus webmail site.

  • Johnny B

    I just recently got a 3G and was having mucho problems trying to get shawmail on my iphone. I FINALLY got it to work on both wifi and 3G network! First, I synced my POP settings with my phone using ITunes. Just go to the summary page when your iphone is connected and click sync POP mail. This will allow for WIFI emailing when at home or on any shaw network. In the iphone, I then went to SETTINGS>MAIL>you email account>outgoing SMTP server. Once in the SMTP server, you can then scroll down and you will see Rogers SMTP server. Click on this and then turn it ON.

    Once all of this is done, you will be able to send emails with your reply address being your shaw account! It will first cycle through the shaw outgoing server, and if it doesn’t work because you are on 3G, then it will cycle to the Rogers SMTP server. It isn’t instantaneous. It takes approx 3-4 minutes for the email to be sent, but at least it works!

    I don’t like forwarding my mail to my me.com account and have a different reply address.

    Hope this helps

  • Johnny B

    I just recently got a 3G and was having mucho problems trying to get shawmail on my iphone. I FINALLY got it to work on both wifi and 3G network! First, I synced my POP settings with my phone using ITunes. Just go to the summary page when your iphone is connected and click sync POP mail. This will allow for WIFI emailing when at home or on any shaw network. In the iphone, I then went to SETTINGS>MAIL>you email account>outgoing SMTP server. Once in the SMTP server, you can then scroll down and you will see Rogers SMTP server. Click on this and then turn it ON.

    Once all of this is done, you will be able to send emails with your reply address being your shaw account! It will first cycle through the shaw outgoing server, and if it doesn’t work because you are on 3G, then it will cycle to the Rogers SMTP server. It isn’t instantaneous. It takes approx 3-4 minutes for the email to be sent, but at least it works!

    I don’t like forwarding my mail to my me.com account and have a different reply address.

    Hope this helps

  • Johnny B

    I just recently got a 3G and was having mucho problems trying to get shawmail on my iphone. I FINALLY got it to work on both wifi and 3G network! First, I synced my POP settings with my phone using ITunes. Just go to the summary page when your iphone is connected and click sync POP mail. This will allow for WIFI emailing when at home or on any shaw network. In the iphone, I then went to SETTINGS>MAIL>you email account>outgoing SMTP server. Once in the SMTP server, you can then scroll down and you will see Rogers SMTP server. Click on this and then turn it ON.

    Once all of this is done, you will be able to send emails with your reply address being your shaw account! It will first cycle through the shaw outgoing server, and if it doesn’t work because you are on 3G, then it will cycle to the Rogers SMTP server. It isn’t instantaneous. It takes approx 3-4 minutes for the email to be sent, but at least it works!

    I don’t like forwarding my mail to my me.com account and have a different reply address.

    Hope this helps

  • Chris

    I have a telus account and I found that outgoing mail could be sent without WiFi if I turned off STMP.TELUS.NET and turned on the rogers wireless STMP mail server on the iphone.

  • Chris

    I have a telus account and I found that outgoing mail could be sent without WiFi if I turned off STMP.TELUS.NET and turned on the rogers wireless STMP mail server on the iphone.

  • Chris

    I have a telus account and I found that outgoing mail could be sent without WiFi if I turned off STMP.TELUS.NET and turned on the rogers wireless STMP mail server on the iphone.

  • Chris

    I have a telus account and I found that outgoing mail could be sent without WiFi if I turned off STMP.TELUS.NET and turned on the rogers wireless STMP mail server on the iphone.

  • neil

    Hey all,
    Thanks… got it. Used Johnny B’s advice and ran a SYNC through Itunes.
    Works like a charm.
    Now, my IPHONE is perfect.
    Now I just need to find more toys and games to fool around with!
    Thanks!

  • neil

    Hey all,
    Thanks… got it. Used Johnny B’s advice and ran a SYNC through Itunes.
    Works like a charm.
    Now, my IPHONE is perfect.
    Now I just need to find more toys and games to fool around with!
    Thanks!

  • neil

    Hey all,
    Thanks… got it. Used Johnny B’s advice and ran a SYNC through Itunes.
    Works like a charm.
    Now, my IPHONE is perfect.
    Now I just need to find more toys and games to fool around with!
    Thanks!

  • neil

    Hey all,
    Thanks… got it. Used Johnny B’s advice and ran a SYNC through Itunes.
    Works like a charm.
    Now, my IPHONE is perfect.
    Now I just need to find more toys and games to fool around with!
    Thanks!

  • Neil

    Ok, spoke too fast…. its taking a really long time to send email. Then, CANNOT SEND MAIL – One of the recipient addresses was invalid – comes up But I know the address is fine.
    Any ideas?

  • Neil

    Ok, spoke too fast…. its taking a really long time to send email. Then, CANNOT SEND MAIL – One of the recipient addresses was invalid – comes up But I know the address is fine.
    Any ideas?

  • Neil

    Ok, spoke too fast…. its taking a really long time to send email. Then, CANNOT SEND MAIL – One of the recipient addresses was invalid – comes up But I know the address is fine.
    Any ideas?

  • Neil

    Ok, spoke too fast…. its taking a really long time to send email. Then, CANNOT SEND MAIL – One of the recipient addresses was invalid – comes up But I know the address is fine.
    Any ideas?

  • Johnny B

    Let me clarify what I did to get mine working.

    First, I have to email accounts on my iphone.

    1. The first one is for wi fi emailing (while at home). I synced my email with settings through i tunes. This worked like a charm.

    2. The second account is for emailing through 3G network.
    The incoming server is pop.shaw.ca
    The outgoing server is shawmail.ed.shawcable.net (use your own city abbreviation in place of ed)
    Make sure POP is clicked on the top of the set up menu.

    After doing this the iphone should have no problems setting up the email.

    Once this is done, you have to go to settings>mail>the second account. Scroll down to the outgoing server. open this and turn on Rogers SMTP server. This will then allow you to send email through your second account. It takes about 3 min to go through since it has to cycle through the shaw server then to the rogers server.

    The downside is that you will get duplicate emails from account 1 and 2 when at home since wi fi and 3G will work. Also, it is a bit slow to send the email.

    The upside is that the email actually comes from a shaw account and not another address. I hate when I reply to an email and a reply back comes back to me to that other address that I don’t check when I’m on my computer (me.com). otherwise, I can’t get shaw to work on 3G

    Hope this helps! If anyone else has a better set up, please post!

  • Johnny B

    Let me clarify what I did to get mine working.

    First, I have to email accounts on my iphone.

    1. The first one is for wi fi emailing (while at home). I synced my email with settings through i tunes. This worked like a charm.

    2. The second account is for emailing through 3G network.
    The incoming server is pop.shaw.ca
    The outgoing server is shawmail.ed.shawcable.net (use your own city abbreviation in place of ed)
    Make sure POP is clicked on the top of the set up menu.

    After doing this the iphone should have no problems setting up the email.

    Once this is done, you have to go to settings>mail>the second account. Scroll down to the outgoing server. open this and turn on Rogers SMTP server. This will then allow you to send email through your second account. It takes about 3 min to go through since it has to cycle through the shaw server then to the rogers server.

    The downside is that you will get duplicate emails from account 1 and 2 when at home since wi fi and 3G will work. Also, it is a bit slow to send the email.

    The upside is that the email actually comes from a shaw account and not another address. I hate when I reply to an email and a reply back comes back to me to that other address that I don’t check when I’m on my computer (me.com). otherwise, I can’t get shaw to work on 3G

    Hope this helps! If anyone else has a better set up, please post!

  • Johnny B

    Let me clarify what I did to get mine working.

    First, I have to email accounts on my iphone.

    1. The first one is for wi fi emailing (while at home). I synced my email with settings through i tunes. This worked like a charm.

    2. The second account is for emailing through 3G network.
    The incoming server is pop.shaw.ca
    The outgoing server is shawmail.ed.shawcable.net (use your own city abbreviation in place of ed)
    Make sure POP is clicked on the top of the set up menu.

    After doing this the iphone should have no problems setting up the email.

    Once this is done, you have to go to settings>mail>the second account. Scroll down to the outgoing server. open this and turn on Rogers SMTP server. This will then allow you to send email through your second account. It takes about 3 min to go through since it has to cycle through the shaw server then to the rogers server.

    The downside is that you will get duplicate emails from account 1 and 2 when at home since wi fi and 3G will work. Also, it is a bit slow to send the email.

    The upside is that the email actually comes from a shaw account and not another address. I hate when I reply to an email and a reply back comes back to me to that other address that I don’t check when I’m on my computer (me.com). otherwise, I can’t get shaw to work on 3G

    Hope this helps! If anyone else has a better set up, please post!

  • Johnny B

    Let me clarify what I did to get mine working.

    First, I have to email accounts on my iphone.

    1. The first one is for wi fi emailing (while at home). I synced my email with settings through i tunes. This worked like a charm.

    2. The second account is for emailing through 3G network.
    The incoming server is pop.shaw.ca
    The outgoing server is shawmail.ed.shawcable.net (use your own city abbreviation in place of ed)
    Make sure POP is clicked on the top of the set up menu.

    After doing this the iphone should have no problems setting up the email.

    Once this is done, you have to go to settings>mail>the second account. Scroll down to the outgoing server. open this and turn on Rogers SMTP server. This will then allow you to send email through your second account. It takes about 3 min to go through since it has to cycle through the shaw server then to the rogers server.

    The downside is that you will get duplicate emails from account 1 and 2 when at home since wi fi and 3G will work. Also, it is a bit slow to send the email.

    The upside is that the email actually comes from a shaw account and not another address. I hate when I reply to an email and a reply back comes back to me to that other address that I don’t check when I’m on my computer (me.com). otherwise, I can’t get shaw to work on 3G

    Hope this helps! If anyone else has a better set up, please post!

  • http://www.iphoneincanada.ca Gary

    Thanks for this Johnny. This is going to help out so many people—great write up! ;)

  • http://www.iphoneincanada.ca Gary

    Thanks for this Johnny. This is going to help out so many people—great write up! ;)

  • http://www.iphoneincanada.ca Gary

    Thanks for this Johnny. This is going to help out so many people—great write up! ;)

  • http://www.iphoneincanada.ca iPhone Fan

    Thanks for this Johnny. This is going to help out so many people—great write up! ;)

  • Neil

    Yeah, darn Telus… I simply can’t send stuff reliably. It says SENDING for ever.
    Any ideas: using:
    smtp.telus.net for my outgoing.

    Aarg!

    (do i really have to change to SHAW? which i will to make the Iphone everything it should be!)

  • Neil

    Yeah, darn Telus… I simply can’t send stuff reliably. It says SENDING for ever.
    Any ideas: using:
    smtp.telus.net for my outgoing.

    Aarg!

    (do i really have to change to SHAW? which i will to make the Iphone everything it should be!)

  • Neil

    Yeah, darn Telus… I simply can’t send stuff reliably. It says SENDING for ever.
    Any ideas: using:
    smtp.telus.net for my outgoing.

    Aarg!

    (do i really have to change to SHAW? which i will to make the Iphone everything it should be!)

  • Neil

    Ok, that’s enough.
    Now I can send but recieving is unreliable.
    Tried the 2 accounts for WIFI and 3G, seems good!
    error:
    connecting….

    then:
    connection to pop.telus.net failed

    Shaw here I come?
    Rogers?

    This thing has to work more consistently than this! ;-)

  • Neil

    Ok, that’s enough.
    Now I can send but recieving is unreliable.
    Tried the 2 accounts for WIFI and 3G, seems good!
    error:
    connecting….

    then:
    connection to pop.telus.net failed

    Shaw here I come?
    Rogers?

    This thing has to work more consistently than this! ;-)

  • Neil

    Ok, that’s enough.
    Now I can send but recieving is unreliable.
    Tried the 2 accounts for WIFI and 3G, seems good!
    error:
    connecting….

    then:
    connection to pop.telus.net failed

    Shaw here I come?
    Rogers?

    This thing has to work more consistently than this! ;-)

  • Lou

    thank you! your rogers/shaw email setup worked brilliantly! thanks for filling the HUGE customer service gap left by rogers…

  • Lou

    thank you! your rogers/shaw email setup worked brilliantly! thanks for filling the HUGE customer service gap left by rogers…

  • Lou

    thank you! your rogers/shaw email setup worked brilliantly! thanks for filling the HUGE customer service gap left by rogers…

  • Bill

    I emailed Shaw tech support on how to get email going on the iPhone, and they sent me the following. I tried it, and it worked like a charm. I’m posting it because the directions are a little different from what has already been posted. There is info specific to both Rogers and Fido in here.

    touch Settings
    touch Mail, Contacts, Calendars
    touch Add Account…
    touch Other
    in the Name field, enter the display name that you would like to appear in your outgoing messages in the Address field, type your email address in the Password field, enter your password the Description field should be automatically completed with your email address touch Save touch POP in the Host Name field, type pop.shaw.ca in the username field, type the part of your email address before the @shaw.ca it will be necessary to use the outgoing mail server name of your wireless service provider (gprs.fido.ca for Fido, smtp.rogerswirelessdata.com for Rogers) touch Save if prompted to continue without SSL, touch Yes

    Your iPhone should now be able to access your Shaw.ca email account through the cellular network or Wi-Fi.

    Happy iPhoning! :D

  • Bill

    I emailed Shaw tech support on how to get email going on the iPhone, and they sent me the following. I tried it, and it worked like a charm. I’m posting it because the directions are a little different from what has already been posted. There is info specific to both Rogers and Fido in here.

    touch Settings
    touch Mail, Contacts, Calendars
    touch Add Account…
    touch Other
    in the Name field, enter the display name that you would like to appear in your outgoing messages in the Address field, type your email address in the Password field, enter your password the Description field should be automatically completed with your email address touch Save touch POP in the Host Name field, type pop.shaw.ca in the username field, type the part of your email address before the @shaw.ca it will be necessary to use the outgoing mail server name of your wireless service provider (gprs.fido.ca for Fido, smtp.rogerswirelessdata.com for Rogers) touch Save if prompted to continue without SSL, touch Yes

    Your iPhone should now be able to access your Shaw.ca email account through the cellular network or Wi-Fi.

    Happy iPhoning! :D

  • Bill

    I emailed Shaw tech support on how to get email going on the iPhone, and they sent me the following. I tried it, and it worked like a charm. I’m posting it because the directions are a little different from what has already been posted. There is info specific to both Rogers and Fido in here.

    touch Settings
    touch Mail, Contacts, Calendars
    touch Add Account…
    touch Other
    in the Name field, enter the display name that you would like to appear in your outgoing messages in the Address field, type your email address in the Password field, enter your password the Description field should be automatically completed with your email address touch Save touch POP in the Host Name field, type pop.shaw.ca in the username field, type the part of your email address before the @shaw.ca it will be necessary to use the outgoing mail server name of your wireless service provider (gprs.fido.ca for Fido, smtp.rogerswirelessdata.com for Rogers) touch Save if prompted to continue without SSL, touch Yes

    Your iPhone should now be able to access your Shaw.ca email account through the cellular network or Wi-Fi.

    Happy iPhoning! :D

  • Rico

    Bill,

    Thanks very much for your post!!! I’m a Shaw customer on Fido and my email works like a very shiny glimmering charm!!!

    I was considering opening up a gmail account, but I already use a hotmail & shaw account…. the last thing I wanted was another account to manage. So, Bill thanks again it works great!

  • Rico

    Bill,

    Thanks very much for your post!!! I’m a Shaw customer on Fido and my email works like a very shiny glimmering charm!!!

    I was considering opening up a gmail account, but I already use a hotmail & shaw account…. the last thing I wanted was another account to manage. So, Bill thanks again it works great!

  • Rico

    Bill,

    Thanks very much for your post!!! I’m a Shaw customer on Fido and my email works like a very shiny glimmering charm!!!

    I was considering opening up a gmail account, but I already use a hotmail & shaw account…. the last thing I wanted was another account to manage. So, Bill thanks again it works great!

  • Neil

    UPDATE:
    my telus is working great now. USed all of the advice above and got it working.
    the 2 mailboxes is the key:
    pop.telus.net

    turning off the smpt.telus for outgoing and going with ROGERS server.

    Thanks everyone!
    N.

  • Neil

    UPDATE:
    my telus is working great now. USed all of the advice above and got it working.
    the 2 mailboxes is the key:
    pop.telus.net

    turning off the smpt.telus for outgoing and going with ROGERS server.

    Thanks everyone!
    N.

  • Neil

    UPDATE:
    my telus is working great now. USed all of the advice above and got it working.
    the 2 mailboxes is the key:
    pop.telus.net

    turning off the smpt.telus for outgoing and going with ROGERS server.

    Thanks everyone!
    N.

  • David

    wow, after much patience and trial and error it works!! thank you to Bill and Neil!!! I now can receive AND send!

  • David

    wow, after much patience and trial and error it works!! thank you to Bill and Neil!!! I now can receive AND send!

  • David

    wow, after much patience and trial and error it works!! thank you to Bill and Neil!!! I now can receive AND send!

  • http://grncndy.wordpress.com/ MikeM

    Bill’s method worked perfect for me. I had just thought Edge was too slow, as mail worked fine on WIFI. Now it works great on both.

  • http://grncndy.wordpress.com/ MikeM

    Bill’s method worked perfect for me. I had just thought Edge was too slow, as mail worked fine on WIFI. Now it works great on both.

  • http://grncndy.wordpress.com/ MikeM

    Bill’s method worked perfect for me. I had just thought Edge was too slow, as mail worked fine on WIFI. Now it works great on both.

  • Alex

    I am trying to set up my telus account on my iphone and my provider is fido. I used both the above method and bill’s method and i recieved this notification:
    POP account verification failed
    account is locked by another session or for maintenance, try again.
    Does anybody have any ideas as to what is wrong or what i can do to get it working?
    Thanks a lot

  • Alex

    I am trying to set up my telus account on my iphone and my provider is fido. I used both the above method and bill’s method and i recieved this notification:
    POP account verification failed
    account is locked by another session or for maintenance, try again.
    Does anybody have any ideas as to what is wrong or what i can do to get it working?
    Thanks a lot

  • Alex

    I am trying to set up my telus account on my iphone and my provider is fido. I used both the above method and bill’s method and i recieved this notification:
    POP account verification failed
    account is locked by another session or for maintenance, try again.
    Does anybody have any ideas as to what is wrong or what i can do to get it working?
    Thanks a lot

  • Ang

    I could not seem to get this up and running. I tried it many times. Does anyone have other instructions?

  • Ang

    I could not seem to get this up and running. I tried it many times. Does anyone have other instructions?

  • Ang

    I could not seem to get this up and running. I tried it many times. Does anyone have other instructions?

  • donna

    Hi need help with iphone set up for shaw.ca email account. I am with Rogers.
    above when stated “2mailboxes” I am confused..Have had much problem and don’t want gmail ….Is there straightforward way to get this to work?
    Sent back 2 iphone with other issues, and rogers nor shaw has any answers.
    Been annoyed for 6 wks…Thanks, Donna

  • donna

    Hi need help with iphone set up for shaw.ca email account. I am with Rogers.
    above when stated “2mailboxes” I am confused..Have had much problem and don’t want gmail ….Is there straightforward way to get this to work?
    Sent back 2 iphone with other issues, and rogers nor shaw has any answers.
    Been annoyed for 6 wks…Thanks, Donna

  • donna

    Hi need help with iphone set up for shaw.ca email account. I am with Rogers.
    above when stated “2mailboxes” I am confused..Have had much problem and don’t want gmail ….Is there straightforward way to get this to work?
    Sent back 2 iphone with other issues, and rogers nor shaw has any answers.
    Been annoyed for 6 wks…Thanks, Donna

  • donna

    Hi thank you for your post…I just posted asking for this type of info
    I am not clear on your direction…”type your email addy in the password field”
    Is this correct? Pls reply…thanks, Donna

  • donna

    Hi thank you for your post…I just posted asking for this type of info
    I am not clear on your direction…”type your email addy in the password field”
    Is this correct? Pls reply…thanks, Donna

  • donna

    Hi thank you for your post…I just posted asking for this type of info
    I am not clear on your direction…”type your email addy in the password field”
    Is this correct? Pls reply…thanks, Donna

  • Neil

    OK, try this… this is what I did and it works for my TELUS account…
    all laymen terms:
    stick your iphone in your computer so you can SYNC Itunes with your Iphone.
    Under Mail go to INFO
    You should see your email accounts on your computer.
    Click the one you want to sync onto your phone (ie. bobsmith@telus.net)

    Now, ALL of the settings should attomatically get set up just as they are on your home computer. If it works at home, it should work on your phone.

    BUT – I had to change the SETTINGS on the phone.
    go to Carrier and choose the ROGERS WIRELESS option.
    (Wifi isn’t always available and if that was the default setting my mails never came or went… but on the Rogers Network I could access my mail wirelessly)

    This should be the same with Shaw.
    Of course, for what we are paying per month, ROGERS should have been making this WAY EASIER for us all!

  • Neil

    OK, try this… this is what I did and it works for my TELUS account…
    all laymen terms:
    stick your iphone in your computer so you can SYNC Itunes with your Iphone.
    Under Mail go to INFO
    You should see your email accounts on your computer.
    Click the one you want to sync onto your phone (ie. bobsmith@telus.net)

    Now, ALL of the settings should attomatically get set up just as they are on your home computer. If it works at home, it should work on your phone.

    BUT – I had to change the SETTINGS on the phone.
    go to Carrier and choose the ROGERS WIRELESS option.
    (Wifi isn’t always available and if that was the default setting my mails never came or went… but on the Rogers Network I could access my mail wirelessly)

    This should be the same with Shaw.
    Of course, for what we are paying per month, ROGERS should have been making this WAY EASIER for us all!

  • Tommy

    Hi
    I have been trying to setup my shaw mail account on my iphone 3g and I still cannot send or recieve any emails. I have tried all of the above combinations and still cant seem to get it to work.
    Any suggestions

  • Tommy

    Hi
    I have been trying to setup my shaw mail account on my iphone 3g and I still cannot send or recieve any emails. I have tried all of the above combinations and still cant seem to get it to work.
    Any suggestions

  • Tommy

    Hi
    I have been trying to setup my shaw mail account on my iphone 3g and I still cannot send or recieve any emails. I have tried all of the above combinations and still cant seem to get it to work.
    Any suggestions

  • donna

    Thank you for your post, will you clarify that after your directions….I will be able to send, read, reply to email even when in 3g or wi fi? Because right now…shaw works fine on wi fi at home send and receive, but when out and about, I cant reply.
    Pls help. Donna

  • donna

    Thank you for your post, will you clarify that after your directions….I will be able to send, read, reply to email even when in 3g or wi fi? Because right now…shaw works fine on wi fi at home send and receive, but when out and about, I cant reply.
    Pls help. Donna

  • donna

    Thank you for your post, will you clarify that after your directions….I will be able to send, read, reply to email even when in 3g or wi fi? Because right now…shaw works fine on wi fi at home send and receive, but when out and about, I cant reply.
    Pls help. Donna

  • donna

    Thank you for post. I will try this…and re: rogers….it would be nice if they knew how to work the product they are promoting. For the cost involved, they should come to my house and set up for me:) Thanks, Donna

  • donna

    Thank you for post. I will try this…and re: rogers….it would be nice if they knew how to work the product they are promoting. For the cost involved, they should come to my house and set up for me:) Thanks, Donna

  • AL

    this is probably a dumb question.. but if outgoing mail is sent via the Rogers SMTP server, will Rogers charge me for that??? i’ve got the 6 gb data plan, so if it’s just data then that’s fine. as long as it’s not an extra charge on top of data!

  • AL

    this is probably a dumb question.. but if outgoing mail is sent via the Rogers SMTP server, will Rogers charge me for that??? i’ve got the 6 gb data plan, so if it’s just data then that’s fine. as long as it’s not an extra charge on top of data!

  • AL

    this is probably a dumb question.. but if outgoing mail is sent via the Rogers SMTP server, will Rogers charge me for that??? i’ve got the 6 gb data plan, so if it’s just data then that’s fine. as long as it’s not an extra charge on top of data!

  • Neil

    I believe it is just data….
    can someone else clarify?

    its a great phone, ROGERS is dropping the ball with support however.

  • Neil

    I believe it is just data….
    can someone else clarify?

    its a great phone, ROGERS is dropping the ball with support however.

  • Neil

    I believe it is just data….
    can someone else clarify?

    its a great phone, ROGERS is dropping the ball with support however.

  • A

    I was told by Shaw technical support that iPhone support is not possible as connection to their mail servers is permitted ONLY via Shaw Cable Modem – which of course, the iPhone doesn’t use. The only alternative is Shaw webmail via browser, or forwarding shaw accounts to mobile.me account. I found that a bit surprising based on comments here – however, seems quite likely.

  • A

    I was told by Shaw technical support that iPhone support is not possible as connection to their mail servers is permitted ONLY via Shaw Cable Modem – which of course, the iPhone doesn’t use. The only alternative is Shaw webmail via browser, or forwarding shaw accounts to mobile.me account. I found that a bit surprising based on comments here – however, seems quite likely.

  • A

    I was told by Shaw technical support that iPhone support is not possible as connection to their mail servers is permitted ONLY via Shaw Cable Modem – which of course, the iPhone doesn’t use. The only alternative is Shaw webmail via browser, or forwarding shaw accounts to mobile.me account. I found that a bit surprising based on comments here – however, seems quite likely.

  • justin dallaire

    guys just to help you out i am an Iphone tech support agent now if you cannot get your e-mail working when you are on the 3G network but it works when you go home and connect to your Wi-Fi chances are you created that account when connected to a Wi-Fi connection … few things to try at this point //1. delete your account // 2. turn OFF Wi-Fi // 3. reset network settings (settings – general {at the bottom} – reset – reset network settings // 4. recreate your account make sure Wi-Fi is OFF stay on 3G //5. once account is set up goto settings- mail contacts and calendars – go into your email details to see pop/imap info and where you can see host name for incoming mail server go and tap on SMTP – make sure primary is turned off and ROGERS SMTP SERVER ON //6. go into mail and see if you can get your emails // 7. check your info to make sure your address and description and username are all the same (your full email address ) try different combinations of ROGERS SMTP server and smtp.rogerswirelessdata.com 1 of them will work

    hope this helps guys i am favouriting this page so if you have any questions or informations that you would like to ask plz do so and i’ll assist as much as possible

  • justin dallaire

    guys just to help you out i am an Iphone tech support agent now if you cannot get your e-mail working when you are on the 3G network but it works when you go home and connect to your Wi-Fi chances are you created that account when connected to a Wi-Fi connection … few things to try at this point //1. delete your account // 2. turn OFF Wi-Fi // 3. reset network settings (settings – general {at the bottom} – reset – reset network settings // 4. recreate your account make sure Wi-Fi is OFF stay on 3G //5. once account is set up goto settings- mail contacts and calendars – go into your email details to see pop/imap info and where you can see host name for incoming mail server go and tap on SMTP – make sure primary is turned off and ROGERS SMTP SERVER ON //6. go into mail and see if you can get your emails // 7. check your info to make sure your address and description and username are all the same (your full email address ) try different combinations of ROGERS SMTP server and smtp.rogerswirelessdata.com 1 of them will work

    hope this helps guys i am favouriting this page so if you have any questions or informations that you would like to ask plz do so and i’ll assist as much as possible

  • justin dallaire

    guys just to help you out i am an Iphone tech support agent now if you cannot get your e-mail working when you are on the 3G network but it works when you go home and connect to your Wi-Fi chances are you created that account when connected to a Wi-Fi connection … few things to try at this point //1. delete your account // 2. turn OFF Wi-Fi // 3. reset network settings (settings – general {at the bottom} – reset – reset network settings // 4. recreate your account make sure Wi-Fi is OFF stay on 3G //5. once account is set up goto settings- mail contacts and calendars – go into your email details to see pop/imap info and where you can see host name for incoming mail server go and tap on SMTP – make sure primary is turned off and ROGERS SMTP SERVER ON //6. go into mail and see if you can get your emails // 7. check your info to make sure your address and description and username are all the same (your full email address ) try different combinations of ROGERS SMTP server and smtp.rogerswirelessdata.com 1 of them will work

    hope this helps guys i am favouriting this page so if you have any questions or informations that you would like to ask plz do so and i’ll assist as much as possible

  • simon

    get your free iphonemail and no more trouble sending email :)

  • simon

    get your free iphonemail and no more trouble sending email :)

  • simon

    get your free iphonemail and no more trouble sending email :)

  • mike

    I got my shaw email to work on my iphone! *Finally* I followed Johnny B’s instructions from 2008-08-29 (thank you so much Johnny B). Maybe it was my setup, but after following Johnny B’s instructions I had to go back into the mail settings and set the incoming shaw mail server to pop.shaw.ca. The outgoing is as Johnny described and now I can send and receive email with my shaw.ca email address. woohoo!

  • mike

    I got my shaw email to work on my iphone! *Finally* I followed Johnny B’s instructions from 2008-08-29 (thank you so much Johnny B). Maybe it was my setup, but after following Johnny B’s instructions I had to go back into the mail settings and set the incoming shaw mail server to pop.shaw.ca. The outgoing is as Johnny described and now I can send and receive email with my shaw.ca email address. woohoo!

  • mike

    I got my shaw email to work on my iphone! *Finally* I followed Johnny B’s instructions from 2008-08-29 (thank you so much Johnny B). Maybe it was my setup, but after following Johnny B’s instructions I had to go back into the mail settings and set the incoming shaw mail server to pop.shaw.ca. The outgoing is as Johnny described and now I can send and receive email with my shaw.ca email address. woohoo!

  • Lars

    I’m with Fido and here’s what I have done to sync with my Shaw outlook, works very well. Follow the original posting that spawned this thread BUT add the following

    Incoming Mail Sever: pop.shaw.ca

    username: (whatever you want)

    Password: (whatever you want)

    SSL: off

    Server Port: 110

    Outgoing Mail Server:

    SMTP (Primary): gprs.fido.ca

    SMTP (secondary): shawmail.gv.shawcable.net

    SSL: On

    Server Port: 25

    Next go into settings and:

    Click on “Fetch New Data”

    Click “Push” button to “on”

    Click “Manually” (helps to save battery life)

    Click “Advanced”

    Click your email address

    Click “Fetch”

    This works very well on both 3G and Wi-fi. The only thing that I have found less desirable, is that when using my iphone to send email from my shaw email account ,it does take on average 1-2 minutes to do so. This is why I also have a gmail account.

    Darren

  • Lars

    I’m with Fido and here’s what I have done to sync with my Shaw outlook, works very well. Follow the original posting that spawned this thread BUT add the following

    Incoming Mail Sever: pop.shaw.ca

    username: (whatever you want)

    Password: (whatever you want)

    SSL: off

    Server Port: 110

    Outgoing Mail Server:

    SMTP (Primary): gprs.fido.ca

    SMTP (secondary): shawmail.gv.shawcable.net

    SSL: On

    Server Port: 25

    Next go into settings and:

    Click on “Fetch New Data”

    Click “Push” button to “on”

    Click “Manually” (helps to save battery life)

    Click “Advanced”

    Click your email address

    Click “Fetch”

    This works very well on both 3G and Wi-fi. The only thing that I have found less desirable, is that when using my iphone to send email from my shaw email account ,it does take on average 1-2 minutes to do so. This is why I also have a gmail account.

    Darren

  • Lars

    I’m with Fido and here’s what I have done to sync with my Shaw outlook, works very well. Follow the original posting that spawned this thread BUT add the following

    Incoming Mail Sever: pop.shaw.ca

    username: (whatever you want)

    Password: (whatever you want)

    SSL: off

    Server Port: 110

    Outgoing Mail Server:

    SMTP (Primary): gprs.fido.ca

    SMTP (secondary): shawmail.gv.shawcable.net

    SSL: On

    Server Port: 25

    Next go into settings and:

    Click on “Fetch New Data”

    Click “Push” button to “on”

    Click “Manually” (helps to save battery life)

    Click “Advanced”

    Click your email address

    Click “Fetch”

    This works very well on both 3G and Wi-fi. The only thing that I have found less desirable, is that when using my iphone to send email from my shaw email account ,it does take on average 1-2 minutes to do so. This is why I also have a gmail account.

    Darren

  • eden Rausch

    Yeah….. this is painfull. I’ve managed to receive mail now using pop.shaw.ca and
    smtp.broadband.rogers.com. sending comes up “sender address was invalid”.
    It’s weird seeing as I checked my account…. incoming and outgoing mail server is
    set to shawmail.vc.shawcable.net. I’ve tried every combo possible that’s been up
    with no luck. Not to worried about Wi-fi at home for now. Sounds like some variations work for shaw users….. not yet for me man.

    any ideas?

  • eden Rausch

    Yeah….. this is painfull. I’ve managed to receive mail now using pop.shaw.ca and
    smtp.broadband.rogers.com. sending comes up “sender address was invalid”.
    It’s weird seeing as I checked my account…. incoming and outgoing mail server is
    set to shawmail.vc.shawcable.net. I’ve tried every combo possible that’s been up
    with no luck. Not to worried about Wi-fi at home for now. Sounds like some variations work for shaw users….. not yet for me man.

    any ideas?

  • eden Rausch

    Yeah….. this is painfull. I’ve managed to receive mail now using pop.shaw.ca and
    smtp.broadband.rogers.com. sending comes up “sender address was invalid”.
    It’s weird seeing as I checked my account…. incoming and outgoing mail server is
    set to shawmail.vc.shawcable.net. I’ve tried every combo possible that’s been up
    with no luck. Not to worried about Wi-fi at home for now. Sounds like some variations work for shaw users….. not yet for me man.

    any ideas?

  • LoWd0Wn

    yep Johnny B’s post was right

  • LoWd0Wn

    yep Johnny B’s post was right

  • LoWd0Wn

    yep Johnny B’s post was right

  • soud

    loook why he tell me pop3.live.com not respnding why and say get mail plus

  • soud

    loook why he tell me pop3.live.com not respnding why and say get mail plus

  • soud

    loook why he tell me pop3.live.com not respnding why and say get mail plus

  • Fibro

    Can’t get my Touch to accept the fact that I have several aliases for my Telus account. If I try to enter a new name that uses the same User Name I am told that “The POP account “…….” is already configured”. Any suggestions, please?

  • Fibro

    Can’t get my Touch to accept the fact that I have several aliases for my Telus account. If I try to enter a new name that uses the same User Name I am told that “The POP account “…….” is already configured”. Any suggestions, please?

  • Fibro

    Can’t get my Touch to accept the fact that I have several aliases for my Telus account. If I try to enter a new name that uses the same User Name I am told that “The POP account “…….” is already configured”. Any suggestions, please?

  • Ed

    I prefer using iphonemail here: http://www.iphonemail.net

  • Ed

    I prefer using iphonemail here: http://www.iphonemail.net

  • Ed

    I prefer using iphonemail here: http://www.iphonemail.net

  • Dave T

    Ok…I have done a step-by-step how to..

    Don;t call shaw for help, as an ex-shaw cable guy, each person you talk to has a diff opinion..they are never kept up to date, therefore each person you talk to has a diff answer.

    Click Settings…
    Click Mail, Contacts, Calenders
    Click Add Account
    Click Other
    Name = Your Display Name
    Address – yourname@shaw.ca
    Password – your email password
    Description – Iphone email (or whatever you want to put)

    Click SAVE

    Click POP

    On Incoming Mail Server –

    Click on Host Name
    Enter – pop.shaw.ca
    Username – your user name only non @shaw.ca prefix
    Password – re-enter your email password

    Scroll down to Outgoing Mail Server

    Host Name – smtp.rogerswirelessdata.com

    Leave Username and Password as-is.

    Click Save

    Wait for screen “Cannot Connect Using SSL” – click YES

    Wait for screen “Cannot Connect Using SSL” – Click YES again

    You will see “SMTP account verification Failed” – Click OK

    Click Save

    You will see a screen saying “This account may not be able to send or receive emails. Are you Sure you want to save?” – Click SAVE

    Done…

    Try sending and receiving mail…and it WILL work. Just tried it on mine.

  • Dave T

    Shaw Email settings – VERIFIED.

    Click Settings…
    Click Mail, Contacts, Calenders
    Click Add Account
    Click Other
    Name = Your Display Name
    Address – yourname@shaw.ca
    Password – your email password
    Description – Iphone email (or whatever you want to put)

    Click SAVE

    Click POP

    On Incoming Mail Server –

    Click on Host Name
    Enter – pop.shaw.ca
    Username – name only no @shaw.ca suffix
    Password – re-enter your email password

    Scroll down to Outgoing Mail Server

    Host Name – smtp.rogerswirelessdata.com

    Leave Username and Password as-is.

    Click Save

    Wait for screen “Cannot Connect Using SSL” – click YES

    Wait for screen “Cannot Connect Using SSL” – Click YES again

    You will see “SMTP account verification Failed” – Click OK

    Click Save

    You will see a screen saying “This account may not be able to send or receive emails. Are you Sure you want to save?” – Click SAVE

    Done…

    Try sending and receiving mail…and it WILL work. Just tried it on mine.

  • Shaw User

    The information stated here is inaccurate. Using “shawmail” under any circumstances is NOT the reccomended information. If you call shaw technical support they will tell you this. Use “shawmail.cg.shawcable.net” or replace “cg” with your local info (such as gv for greater victoria) for the outoging mail server ONLY. Use pop.shaw.ca for the incoming server otherwise you will not be able to retreieve email when you are connected to a non-shaw network (such as Roger’s 3G network, or 3rd party ISP wi-fi). Also you must use roger’s outgoing server while connected to their 3G network and shaw’s outgoing mail server shawmail.gv.shawcable.net when connected to a Shaw service via wi-fi.

  • Shaw User

    The information stated here is inaccurate. Using “shawmail” under any circumstances is NOT the reccomended information. If you call shaw technical support they will tell you this. Use “shawmail.cg.shawcable.net” or replace “cg” with your local info (such as gv for greater victoria) for the outoging mail server ONLY. Use pop.shaw.ca for the incoming server otherwise you will not be able to retreieve email when you are connected to a non-shaw network (such as Roger’s 3G network, or 3rd party ISP wi-fi). Also you must use roger’s outgoing server while connected to their 3G network and shaw’s outgoing mail server shawmail.gv.shawcable.net when connected to a Shaw service via wi-fi.

  • Shaw User

    The information stated here is inaccurate. Using “shawmail” under any circumstances is NOT the reccomended information. If you call shaw technical support they will tell you this. Use “shawmail.cg.shawcable.net” or replace “cg” with your local info (such as gv for greater victoria) for the outoging mail server ONLY. Use pop.shaw.ca for the incoming server otherwise you will not be able to retreieve email when you are connected to a non-shaw network (such as Roger’s 3G network, or 3rd party ISP wi-fi). Also you must use roger’s outgoing server while connected to their 3G network and shaw’s outgoing mail server shawmail.gv.shawcable.net when connected to a Shaw service via wi-fi.

  • creu007

    “””””you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.””””

    How do you do this specifically? I do not find anything like this in the members area

  • creu007

    “””””you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.””””

    How do you do this specifically? I do not find anything like this in the members area

  • creu007

    “””””you also need to log into your account and allow your account to be accessed from outside domains. You do that from your member services area.””””

    How do you do this specifically? I do not find anything like this in the members area

  • Martin Belanger

    I just went through all the steps you described above, and I still get the same « cannot get mail », connection to pop server failed. I am so sick of this, I’ve had this for months, I’ve tried everything, saw a mac genius 4 times, called Rogers, who said it’s videotron, videotron says it’s apple, etc… I even went to OS 3.0 in the hope that it would fix it, but no. It’s only shows this error when I’m on 3G, only when connecting to the pop server. Everything else works perfectly. Help.

    Thx

  • Neil B

    I feel bad for all you people who have been wrestling with this one for months. I’ve been watching all the comments. I have a Shaw email account and all I did was start forwarding all my Shaw messages to my Gmail account. The iPhone checks Gmail just fine and I don’t have to keep separate inboxes for each account. (If you actually WANT separate inboxes, then this doesn’t help of course, but I’d still recommend setting up a separate Gmail account for that Shaw account then.)

    I’ve travelled quite a bit and Shaw’s email always gave me trouble when I wasn’t within their IP range. I just quit trying to work within their system and went with this forwarding-to-Gmail one. I haven’t had any problems since.

  • Neil B

    I feel bad for all you people who have been wrestling with this one for months. I’ve been watching all the comments. I have a Shaw email account and all I did was start forwarding all my Shaw messages to my Gmail account. The iPhone checks Gmail just fine and I don’t have to keep separate inboxes for each account. (If you actually WANT separate inboxes, then this doesn’t help of course, but I’d still recommend setting up a separate Gmail account for that Shaw account then.)

    I’ve travelled quite a bit and Shaw’s email always gave me trouble when I wasn’t within their IP range. I just quit trying to work within their system and went with this forwarding-to-Gmail one. I haven’t had any problems since.

  • Neil B

    I feel bad for all you people who have been wrestling with this one for months. I’ve been watching all the comments. I have a Shaw email account and all I did was start forwarding all my Shaw messages to my Gmail account. The iPhone checks Gmail just fine and I don’t have to keep separate inboxes for each account. (If you actually WANT separate inboxes, then this doesn’t help of course, but I’d still recommend setting up a separate Gmail account for that Shaw account then.)

    I’ve travelled quite a bit and Shaw’s email always gave me trouble when I wasn’t within their IP range. I just quit trying to work within their system and went with this forwarding-to-Gmail one. I haven’t had any problems since.

  • creu007

    I got my e-mail to work through shaw finally. My problem was that the iPhone’s default is to set up an imap server for incomming mail. I spent many hours on the phone with rogers and shaw each saying it was the other guys issue.
    So when you set up the new account, make sure you set up a pop3 account and not the default IMAP account.

  • creu007

    I got my e-mail to work through shaw finally. My problem was that the iPhone’s default is to set up an imap server for incomming mail. I spent many hours on the phone with rogers and shaw each saying it was the other guys issue.
    So when you set up the new account, make sure you set up a pop3 account and not the default IMAP account.

  • creu007

    I got my e-mail to work through shaw finally. My problem was that the iPhone’s default is to set up an imap server for incomming mail. I spent many hours on the phone with rogers and shaw each saying it was the other guys issue.
    So when you set up the new account, make sure you set up a pop3 account and not the default IMAP account.

  • http://www.iphoneincanada.ca Gary

    I used an @shaw.ca email years ago and would be frustrated with backing up email everytime I had to format my PC, syncing email from different locations, etc.

    In 2005 I fully converted to Gmail and it’s been a dream ever since. IMAP with Gmail is amazing since all your outgoing and incoming emails are synced to the server! No more POP3 issues with downloading in one place screws it up when you try to get it on another machine/device.

    Seriously folks, try out Gmail it’s way better than @shaw.ca email! More storage and it works flawlessly on the iPhone! :)

  • http://www.iphoneincanada.ca iPhone Fan

    I used an @shaw.ca email years ago and would be frustrated with backing up email everytime I had to format my PC, syncing email from different locations, etc.

    In 2005 I fully converted to Gmail and it’s been a dream ever since. IMAP with Gmail is amazing since all your outgoing and incoming emails are synced to the server! No more POP3 issues with downloading in one place screws it up when you try to get it on another machine/device.

    Seriously folks, try out Gmail it’s way better than @shaw.ca email! More storage and it works flawlessly on the iPhone! :)

  • Martin Belanger

    @Neil B : I did creat a « forward-to »Gmail account, but I have 2 questions : – Gmail seems to take a certain delay (sometimes 20 minutes) between mail incoming in your pop account and showing up in Gmail inbox, and secondly, I’m interested to know how you don’t have seperate inboxes, which would make it much more manageable for me… Thx

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    This is also my issue with G Mail. I need to receive my e-mails as they are sent to me. If there is lag, which I hear there is from a few people, it would not be acceptable.
    Maybe there are some people who use G Mail who would comment on the lag time involved in forwarding a shaw account through a g mail account.
    Thanks,
    Creu007

  • creu007

    Martin Belanger:
    I think you can just forward all of you other addresses to the one G Mail account & have everything sent to your ipod from there.

  • creu007

    Martin Belanger:
    I think you can just forward all of you other addresses to the one G Mail account & have everything sent to your ipod from there.

  • creu007

    Martin Belanger:
    I think you can just forward all of you other addresses to the one G Mail account & have everything sent to your ipod from there.

  • Neil B

    @Martin Belanger:
    I haven’t noticed much of a delay myself, but email servers all seem to act differently at different times of day and in different weather. ie Our office’s email provider sometimes takes 30 mins to deliver a message from worker A to worker B, but only seconds (at the same time) to deliver an identical message from worker B to worker C. Who knows why? But if your email is THAT time critical and you’ve noticed a delay even once, don’t make mail forwarding any part of the flow.

    As for having one inbox, it’s easy. I have a few email addressses (a Shaw one that family has, one that a friend set up at his company for when I work with him, an older Gmail one, a newer Gmail one). I just have all of them (except for the newer Gmail one) forward-the-original-not-just-a-copy of any message they get to my newer Gmail address. Then I just have the iPhone check that single Gmail account. Voilà – one inbox, either on your phone or computer. And I never have to deal with Shaw’s weirdness. Replies to any of those messages will course come from my newer Gmail account, but I don’t mind that at all. This system works for me.

  • A.K.

    YOU ARE A GOD!!! Worked perfectly!!! GOD I TELL YOU! GOD!!!!!

  • A.K.

    YOU ARE A GOD!!! Worked perfectly!!! GOD I TELL YOU! GOD!!!!!

  • Kari

    FINALLY!!! Nothing worked until this. Thank you SO much for posting this.

  • Kari

    FINALLY!!! Nothing worked until this. Thank you SO much for posting this.

  • Kari

    FINALLY!!! Nothing worked until this. Thank you SO much for posting this.

  • Rob

    Shaw email server is : shawmail.cg.shawmail.net
    I called shaw and was told to use this for both incoming and outgoing email. Port should be 110, but not sure on that. I have done all that Shaw, Rogers, Apple have suggested, nothing works so far.

  • Rob

    Shaw email server is : shawmail.cg.shawmail.net
    I called shaw and was told to use this for both incoming and outgoing email. Port should be 110, but not sure on that. I have done all that Shaw, Rogers, Apple have suggested, nothing works so far.

  • Rob

    Shaw email server is : shawmail.cg.shawmail.net
    I called shaw and was told to use this for both incoming and outgoing email. Port should be 110, but not sure on that. I have done all that Shaw, Rogers, Apple have suggested, nothing works so far.

  • chris

    thank you! this worked for me as well with a shawmail account out of lethbridge! many thanks!

  • chris

    thank you! this worked for me as well with a shawmail account out of lethbridge! many thanks!

  • chris

    thank you! this worked for me as well with a shawmail account out of lethbridge! many thanks!

  • Thomas

    HI,
    Im travelling to London and Sweeden next week and want to be able to SEND and RECIEVE email from my shaw account. What is best way to do this on my phone?
    Thanks,

  • Thomas

    HI,
    Im travelling to London and Sweeden next week and want to be able to SEND and RECIEVE email from my shaw account. What is best way to do this on my phone?
    Thanks,

  • Thomas

    HI,
    Im travelling to London and Sweeden next week and want to be able to SEND and RECIEVE email from my shaw account. What is best way to do this on my phone?
    Thanks,

  • Adam

    pop.shaw.ca works for me to receive, but nothing works to send. have to turn it off and use rogers.

  • Adam

    pop.shaw.ca works for me to receive, but nothing works to send. have to turn it off and use rogers.

  • LtodaEO

    THANK YOU SO MUCH…. super great instructions and worked like a charm.

    Cheers
    L

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  • 1His_Nibs1

    Sorry but the instuctions aren't 100% clear to those who really read them. Maybe more or better punctuation so as to be more concise. I used the forwarding option on Shaw and have my messages forwarded to me via my windows live mail address. If you go to Shaw and then the Manage Email & Webspace page and then click on Manage Email. Under whichever mail account/s you have click on the one you use most often (if you have multiple email addresses as I do). You're then directed to the Manage Email page and from there you can enable forwarding to another email address i.e: Gmail, Hotmail, (not Yahoo) or whichever mail provider you use. Hope this helps those who found the above instructions ineffectual such as myself.

  • brianzalo

    Hi there im new here and tried to set my iphone to retrieve my shaw yahoo mail, that works fine. I can send and receive all my email thru yahoo.
    I had some trouble with setting up my shaw account but after reading some of the posts i got it working with the pop.shaw thing and setting it up to smtp.rogers stuff,now it works great and its fast,, i stumbled on a bit of a glitch tho,, i noticed that I can put the rogers smtp on incoming and outgoing and they work, also I accidentally put SMTO instead of smtp in one of the settings and it still worked,, any ideas why?
    Thanx

  • Mogal

    k, this is awesome, I got my shaw account on the ipod touch now!!!!

    Question, how do I get my folders now?!?!

  • bevkaiser

    Your Shaw mail sounds like what they told me
    What about the additional thing of Mobile me?

    I am getting a bunchof old emails to my iphone that I cannot delete, it just keeps coming back , like a bad Halloween movie…. I was told this must be coming from Fido… any ideas how to stop this?

  • Quartis Winnpeg

    Ok, my jaw just dropped. That was so easy, i feel stupid! Thank you so much!

  • http://www.iphoneincanada.ca iphoneincanada

    Cheers!

  • Ymir

    I can receive my shawmail on my Iphone but I can not reply. I inquired a while back and there wasn't a way to do it yet. Is there now?

  • Ymir

    Can we “SEND” on Iphone yet our Shawmail emails?

  • Virage

    The instructions supplied above are NOT CORRECT and misleading. It would be great if the author reviewed his / her comments for validity from time to time as he / she is mis-informing the iPhone users … many of them are probably as frustrated with the volumes of misinformation out there. Here are the facts:

    For the iPhone to correctly fetch and send emails on the Rogers network while NOT using Rogers email account, the email settings have to define the EMAIL SERVICE provider's INCOMING email server and the WIRELESS SERVICE provider's OUTGOING email server. This two way street is set up on purpose so that users cannot exploit EMAIL SERVICE provider's servers for spam or solicitation.

    The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

    1. Create new mail account
    2. Select POP (not IMAP) type of an account
    3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
    4. Enter Address: this is your email address ie. user@shaw.ca
    5. Enter Description: whatever you want to display in your listing of Mail accounts
    6. Incoming Mail Server:
    – Host Name: pop.shaw.ca
    – User Name: user (or whatever following instructions in #3 above)
    – Password: the password you use to check email from your mail account with shaw.ca
    7. Outgoing Mail Server:
    – SMPT: smtp.rogerswirelessdata.com
    – This entry will set it as the Primary Server; click on this entry to complete rest of the details
    – User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
    – Password: blank – optional (do not enter anything here either)
    – Use SSL: set to OFF
    – Authentication: leave at default Password
    – Server Port: set to 25

    Note: the Incoming Server Port is 110; outgoing is 25

    These settings remain in effect EVEN when you are connected to your wireless network. There is no need to setup additional servers ie. the outgoing Shaw server as this likely won't work. The iPhone defaults to wireless connection for all of its downloads etc. and uses Rogers SMTP server for outgoing email EVEN if you are connected to your network.

    That simple!

  • virage

    The instructions supplied above are NOT CORRECT and misleading. It would be great if the author reviewed his / her comments for validity from time to time as he / she is mis-informing the iPhone users … many of them are probably as frustrated with the volumes of misinformation out there. Here are the facts:

    For the iPhone to correctly fetch and send emails on the Rogers network while NOT using Rogers email account, the email settings have to define the EMAIL SERVICE provider's INCOMING email server and the WIRELESS SERVICE provider's OUTGOING email server. This two way street is set up on purpose so that users cannot exploit EMAIL SERVICE provider's servers for spam or solicitation.

    The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

    1. Create new mail account
    2. Select POP (not IMAP) type of an account
    3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
    4. Enter Address: this is your email address ie. user@shaw.ca
    5. Enter Description: whatever you want to display in your listing of Mail accounts
    6. Incoming Mail Server:
    – Host Name: pop.shaw.ca
    – User Name: user (or whatever following instructions in #3 above)
    – Password: the password you use to check email from your mail account with shaw.ca
    7. Outgoing Mail Server:
    – SMPT: smtp.rogerswirelessdata.com
    – This entry will set it as the Primary Server; click on this entry to complete rest of the details
    – User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
    – Password: blank – optional (do not enter anything here either)
    – Use SSL: set to OFF
    – Authentication: leave at default Password
    – Server Port: set to 25

    Note: the Incoming Server Port is 110; outgoing is 25

    These settings remain in effect EVEN when you are connected to your wireless network. There is no need to setup additional servers ie. the outgoing Shaw server as this likely won't work. The iPhone defaults to wireless connection for all of its downloads etc. and uses Rogers SMTP server for outgoing email EVEN if you are connected to your network.

    That simple!

  • Virage

    The instructions supplied above are NOT CORRECT and misleading. It would be great if the author reviewed his / her comments for validity from time to time as he / she is mis-informing the iPhone users … many of them are probably as frustrated with the volumes of misinformation out there. Here are the facts:

    For the iPhone to correctly fetch and send emails on the Rogers network while NOT using Rogers email account, the email settings have to define the EMAIL SERVICE provider's INCOMING email server and the WIRELESS SERVICE provider's OUTGOING email server. This two way street is set up on purpose so that users cannot exploit EMAIL SERVICE provider's servers for spam or solicitation.

    The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

    1. Create new mail account
    2. Select POP (not IMAP) type of an account
    3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
    4. Enter Address: this is your email address ie. user@shaw.ca
    5. Enter Description: whatever you want to display in your listing of Mail accounts
    6. Incoming Mail Server:
    – Host Name: pop.shaw.ca
    – User Name: user (or whatever following instructions in #3 above)
    – Password: the password you use to check email from your mail account with shaw.ca
    7. Outgoing Mail Server:
    – SMPT: smtp.rogerswirelessdata.com
    – This entry will set it as the Primary Server; click on this entry to complete rest of the details
    – User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
    – Password: blank – optional (do not enter anything here either)
    – Use SSL: set to OFF
    – Authentication: leave at default Password
    – Server Port: set to 25

    Note: the Incoming Server Port is 110; outgoing is 25

    These settings remain in effect EVEN when you are connected to your wireless network. There is no need to setup additional servers ie. the outgoing Shaw server as this likely won't work. The iPhone defaults to wireless connection for all of its downloads etc. and uses Rogers SMTP server for outgoing email EVEN if you are connected to your network.

    That simple!

  • 1His_Nibs1

    Thanks, that's a tremendous help but may I bother you for one other
    query? Do you know the address for Fido instead of Rogers? Thanks very
    much!

  • 1His_Nibs1

    Sorry did you reply to this? I think I accidentally deleted it. Sorry about
    that?

  • will

    thanks

  • will

    thanks

  • BreakbeatMethod

    There appears to be a known bug in the Iphone firmware that does not turn off SSL even when prompted to do so.

    This glitch effects Iphones quite intermittently but the trend is to have all of the correct user info and a valid internet connection yet even when the inital set up has concluded things work well when it actually comes to sending mail its a no-go.

    Call Mac support and let them know, they might have a fix. Email and internet service providers do not.

  • Anonymous

    My Telus email used to work but none of my Telus email accounts work now. Only gmail works

  • dan

    how about shaw imap account to enable multiple folders on my iphone (pop does not allow multiple folders, ex; saved, work, etc).

  • Mitch

    Thanks, it worked.

  • 1His_Nibs1

    Do you know the settings for Fido? Thanks for your feedback.

  • Jay

    hi there, dumb question, but how do i set it up to forward my shaw messages to my gmail acocunt?
    thx

  • http://www.humanresourcestraining.ca/ Marilyn Kolbuc

    We have just purchased new iphone. I am able to receive shaw webmail but not able to respond to anyone. Help, what are the correct settings.

  • Kelly

    I have a shaw e-mail account with a telus iphone. How can i get my e-mail to work? I have read the past messages but have not found any current info. Help please??

  • rondta

    for fido
    name: your name
    address:your email address
    description: name of account
    incoming
    host name:pop.shaw.ca
    user name:account name
    password: your email password
    outgoing mail server:smtp.gprs.fido.ca

  • papabear

    Will this setup using Rogers wirelss as the smpt server work in Europe, or only in Canada?

  • N Nguyen

    I used the instruction above and it worked. But then the next day, get the error “Connection to pop.shaw.ca failed” any idea why?

  • jrmackenzie

    I am with telus, and my machine at home takes in the email off the telus server. When I go out of town, I turn off my machine at home, so everything is parked on the telus server. What I want to do is somehow view what is on the server, possibly delete some messages, and whatever is left there will eventually get on my machine at home. Also I would like to send emails from my iphone, I would like to copy them to my telus email, as in all messages. Is there a simple way of doing all this.

  • http://www.iphoneincanada.ca Gary

    The easiest solution is to switch away from Telus and the email service
    provided by internet providers (ie Telus/Shaw etc).

    Sign up for a Gmail account and just enter your login details right on the
    iPhone. Gmail has more storage, and if your computer crashes at home due to
    a virus, your email will not crash with it since it's being hosted by
    Google.

    With IMAP, all emails are synced to the server no matter where you access
    them, so you'll never have to worry about dealing with frustrating POP
    issues ever again. There's also Push support now for Gmail on the iPhone
    too.

  • Thomas

    will the settings for the shaw work even when overseas?

  • http://www.iphoneincanada.ca Gary

    Yes. Doesn't matter where you are as long as you have Internet.

    Gary

  • barbarawiltshire

    Are there specific instructions for shaw email address for Telus wireless customers

  • Dave

    NOTHING helpful here. GO AWAY! I LOOKED. Bunch of Virage? and IMAP and European questions. Won't help anyone trying to find actual questions about how to set up a telus send account. Just a bunch of unhelpful geeks trying to showoff their geekology. DON'T WASTE YOUR TIME.

  • Mark

    Shaw told me you cannot send shaw mail from your iPhone unless connected to wifi and the ISP is shaw. So not via the cellular network at all unless you use a web browser and ego to shaw's webmail site. So lame.

  • Mark

    Shaw told me you cannot send shaw mail from your iPhone unless connected to wifi and the ISP is shaw. So not via the cellular network at all unless you use a web browser and ego to shaw's webmail site. So lame.

  • Raypowell

    Works great. Thank you.
    Just a reminder to everyone.
    You can only send emails via Rogers outgoing server while on the Rogers network. Same regarding Telus/Shaw.
    So, to send emails via Rogers, turn off your wireless first, so it uses the Rogers cell network, or it will just hang trying to send to rogers via the Shaw/Telus network. Rogers/Shaw/Telus thinks it is spam if it doesn't originate from their network and will block it.

  • JOE

    OK Guys…HERE IT IS.

    If using email accounts from telus, shaw, ect. on a iphone from bell, rogers, ect…do the following:

    Each iphone provider has its own outgoing server to use (for 3g)
    Each email provider has its own outgoing server to use (for wifi)

    As an example, I'm using Telus email account on my Bell Iphone 3gs.

    These are my setting that FINALLY WORK FLAWLESS:

    Incoming mail server:
    Host Name: pop.telus.net
    User Name: <yourusername>
    Password: <yourpassword>

    Outgoing Mail server: (2 Settings)

    1.)
    Primary Server
    Host Name: smtp.telus.net
    User Name: <leave blank>
    Password: <leave blank>
    Use SSL: OFF
    Authentication: Password
    Server Port: 25

    2.)
    Primary Server
    Host Name: mail.1xbell.ca
    User Name: <leave blank>
    Password: <leave blank>
    Use SSL: OFF
    Authentication: Password
    Server Port: 25

    THATS IT!

    * NOTE: Remember, every iphone dealer has it's own outgoing sever for it to send email on 3g. (bell is mail.1xbell.ca)

    * Also make sure the primary outgoing server is you email provider and the second outgoing server is you phones provider's server.

    * Also make sure they are both set to ON.

    Have fun, I hope I relieved a few headaches!

    PS: It you bought your phone from somewhere other than Bell, just ask them what there outgoing mail 3g server is…OR GOOGLE IT.

    CHEERS!

  • August_baby18

    That is incorrect. all you need is the shaw mail server and your carrier (bell telus ect) outgoing mail server

  • Chad

    In that past that’s been my experience too. I was not able to send using the Rogers SMTP server when on WiFi, and of course I can’t send using Shaw’s SMTP server when I’m not at home. The solution was to add multiple SMTP servers. The iPhone will try them in succession until one works. That way you don’t have to turn off wireless to send an email.

    Luckily I have access to a university SMTP server that allows me to use it from any network, authenticated with a password and encryted using SSL. This one works no matter what network I’m connected to, and emails still appear to come from the correct account. (I was thinking I could use a Gmail account in this way too, but the problem with Gmail is that any emails sent from their network have your Gmail address as the return address, regardless of how your email client is set up. Since my Gmail address is not my primary email address, I don’t like this.)

    BUT, recently I noticed that Rogers did allow me to access their SMTP server even when I was connected via WiFi! I looked at the email headers to see what was going on. Indeed the message was handled by Rogers even though I was connected to the university’s WiFi network. At first I thought this meant that the Rogers SMTP server accepted an email from the university’s network, but that was not the case. The originating IP address was my iPhone’s IP address on the Rogers 3G network, not the IP address on the university WiFi network. (The phone held both network connections and consequently had two different IP addresses.)Looking at the cellular data counter also showed that this email flowed over 3G, even though I had a WiFi connection.

    So if you want to avoid unnecessary 3G data charges, don’t have the Rogers SMTP server as the only one you set up. Set up one or more other ones that will work in the list too.

  • Jenna

    Thank you for the info :) Helped so much!

  • http://twitter.com/ScriptySandy Sandra Montgomery

    Under 7. – clicking ‘on this entry’ doesn’t work. It’s not a link. (iPhone4)

    I had to hit ‘save’ and then it got hung up verifying and can’t verify. So I saved as an account that probably won’t work (got that in a window that popped up) and THEN was able to go into settings. It’s still not able to verify.

    Not sure what the issue is as I followed the steps.

  • http://accountclient.com/ receive faxes via email

    Arrrrgggh. I have been looking for this for so long. Thanks alot. I wish I found this sooner. damn shaw!

  • michelle

    Thank you Joe! These settings finally worked on my iphone 4!

  • Melissa_1

    who hoo whomever you are that wrote this you rock :)
    I haven’t been able to ge tmy email to work when not on Wifi …..I followed your intructions and it works now. Thanks so much for helping the I-Phone challenged!

  • Anonymous

    I talked to Shaw’s tech support about this, and they said that it’s because of issues between Shaw and Rogers’ different servers. When I asked about a potential fix to it, they told me that while many of them were iPhone users themselves and were frustrated by the issue, since it’s an issue of compatibility with a competitor, it’s not really a high priority fix for the company.

  • Airbusguy

    Thanks so much for the info. I finally got Shaw to work!

  • Budabing

    If you do this the reply to will not show up as the @shaw account when sending from your phone only when seeendiong from your computer.

  • Dhyde1

    Shaw is like way out of date with its email….like a decade. If you have a pc or mac and an ipad or iphone, you will constantly be reading messages twice. If a message is read in imap, it is marked as read in all places – not so with the pop/smtp solution by shaw. A message read at home is not read on your ipad, nor vice versa. Apparently imap is only available for business customers – for real?

  • studio

    I was having the same issue (thought I did). I have Fido and use shaw as my email.
    My itunes automatically did the incoming settings so I was receiving emails like a dream but could only send from home.
    Well on the 3gs – if you go into the settings for mail, then into Account, then hit the outgoing servers SMTP, you will see a screen that shows the Primary and Other outgoing. The Shaw outgoing is entered as the primary and then Fido was sitting waiting for me and all I had to do was slide it to ON

    – it is right there already I just had to turn the Fido outgoing setting on in the “Other SMTP servers” section. So it will check both outgoing settings and now I have no trouble at all. Little slow sending sometimes that’s it.

    I hadn’t updated my Operating System but now have, so perhaps there was an update where this info was added, but I don’t know if that matters.

    I can now send and receive my shaw email on my Fido iphone 3Gs no problem.

  • Chad

    Actually, I just tested D-duck2’s suggestion tonight and it works. If you go into your Gmail settings and click on the button called Send mail from another address, and verify that address, then set that address to the default one, mail sent after that via smtp.google.com appears to come from your other (Shaw, etc.) account. In Outlook it will actually say it’s from “user@gmail.com on behalf of user@shaw.ca” because the Gmail address remains in the headers also. But when you hit Reply it goes to the Shaw address.

    I actually wish, for all the money we send them, that Rogers would simply provide an authenticated SMTP server I could use everywhere, but at least I now know that when my university solution is no longer available I can use Gmail for this. Yay!

  • Bryan9877

    K so now I can connect on 3G and not wi-fi anymore… Pretty sure it’s cause my Internet is thru mts

  • J Zabo

    what the SMTP server outgoing called for shaw/telus customers?

  • Rohitnol

    Thanks for your help. It’s great to get this knowledge from you, the shaw and telus website are useless.

  • Kent

    Have my shaw mail up and running and now in the states, no longer links. Any suggestions.

  • Herdofnoni

    what about for bell customers????

  • Jim

    Excellent information 100% A+

  • Coreen

    I have new iphone 4 from telus on the shaw network and none of the instructions below work for me. Very frustrated with both telus and shaw, anyone????
    Thanks Coreen

  • http://www.iphoneincanada.ca/ Ex

    Incoming: pop.shaw.ca
    Username: yourshawAddress (without @shaw.ca)
    Password: yourshawPassword

    Outgoing: smtp.telus.net
    Username: leave blank
    password: leave blank

  • Na

    for a shaw account i use
    pop.shaw.ca
    and
    smtp.telus.net

  • Jimmy

    for outgoing telus server be sure to put port as 25 as per comment farther above in the thread, mine was set to 567 (?) and it wouldn’t connect to the network. changed it to 25 and things are groovy.

  • http://www.iphoneincanada.ca/ Ex

    Updated.

    Thank you

  • Reckless1ca

    this site rocks! phoned shaw, phoned rogers…. then finally found the answers here… THX!!!

  • http://www.iphoneincanada.ca Gary

    Your welcome!

  • Mike-j

    Any tips on how to prioritize one email account versus another ( for outgoing mail) ?

  • Duncan

    Users and tech support alike pull their hair out because sometimes even with one of the correct variations listed in this thread – it fails, sometimes after working fine. And even when working the sending can take forever to go out…

    Shaw support loves to blame the rival providing 3G and vice versa. But sometimes, when all settings are good, it may be neither. Beginning to think the iPhones and iPads may be part to blame too. Heresy I know since these are Devine so it must be the providers alone.

    The situation is this. When at home using your wi-fi your outgoing mail is going through your cable modem and therefore if with shaw, via your shaw pop account settings. When using 3G is when it needs to use Telus, Rogers or whoever if you are abroad. Here is what I found with my Shaw-Telus mix using a 1st gen iPad. It works with the settings discussed here but often way too slow and sometimes it fails utterly.

    It seems to be hung up trying to use the telus server instead of smoothly moving on to the shaw server. Eventually it seems to give up on trying to go telus through the shaw modem, and moves on to the shaw settings. Hence the ultra slowness meanwhile. Other times it just never gets past that primary setting. Since you are wired to shaw through your cable, being stuck on 3G smtp settings means failure.

    If you have a good 3G signal and turn off Wi-Fi it seems to sometimes fail because now it is doing the opposite. Perhaps instead of waiting long enough for a response it moves on to trying to find the secondary shaw server out in the cloud instead of the 3G provider. Of course fails.

    Just now when faced with this at home only when I turned off Wi-Fi AND turned off the shaw secondary outgoing server settings would the stuck email finally go out. And went fast.

    This

    When switching to 3G and a good signal it seems to be hung up still looking for the secondary server – shaw. When it is no longer suppossed

  • Casey Callaghan

    Do people STILL use ISP email? If so, thats really sad. Switch to Gmail or something other then Telus/Shaw email and get a much more flexible and easy to use solution. I couldn’t stand not being able to get email pushed on my iPhone and iPad. Email isn’t the ISP’s main focus and they don’t offer an adequate full-time solution for anyone.

  • Black_birdie

    Im with telus and it didnt work

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    this did not work on my 3gs.. it keeps saying “The POP server ‘pop.shaw.ca’ is not responding. Check your network connection and the you entered the correct information in the ‘Incoming Mail Server’ field.” All my info is right.

  • Theactress00

    cant send email using shaw based on these settings. can only receive.

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Abc123

    thank god for this! i have a shaw email account and ive been struggling for weeks to get email!

  • Jeffrey Bonus

    Did you figure out a solution?  I am experiencing the same problem. 

  • Jeffrey Bonus

    Did you figure out a solution?  I am experiencing the same problem. 

  • Pencil Staedler

    Thanks a lot for your help. My mail settings now works for me.

  • Pencil Staedler

    Thanks a lot for your help. My mail settings now works for me.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Bobin2macs

    Worked for me dude,  thanks as I had to filter through a lot of crap to find the “right” solution.

  • Skeena1

    Would love a fix-it as to what all my settings should be after that darn iCloud upgrade.. I cannot send mail at all. Gr.
    Thanks in advance!
    Skeena1@shaw.ca

  • Fefroese

    Didn’t work

  • Erray Hotta

    these instructions don’t work

  • KennyK

    not true if used on a BB. I just started using an iPhone and the email client is not as smart as the BB one I’ve used for years. Definately one downside to this trial switch

  • Kymsquest

    how?  I have tried these suggestions and it is still not working.  It says my user name or password for mail.shaw.ca is incorrect.  Yet I put the correct into there

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  • Rodjb

    Virage u r genius, thanks.

  • Vhamilto

    Virage – You are a genius,  I have been attemtping to setup my shaw email to my Rogers Iphone for quite some time.  Your instructions worked!!! thanks so much