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A paper clip? really?

Sounds like me and my first gen iphone!

I also had battery problems. I called Rogers and they said they will send me a replacement iphone but I couldn’t wait so I cancelled my contract (within 15 days) and went into a Rogers store to buy a new iphone. After I left the Rogers store, I decided to go into an Apple store to speak to one of their tech assistance. He had a look at my iphone and said that the battery was defective and replaced it. So now I have 2 brand new iphones (1 from Rogers and 1 from Apple). Then when I got home, I had a message from a Rogers CSR apologizing about my faulty iPhone and that they have sent a replacement iphone and I should receive it in 2-3 business days. I also received an email from Rogers with the tracking number. So in a few days I will have 3 iphones. Crazy!

What would a reasonable man do in my position?

I also had battery problems. I called Rogers and they said they will send me a replacement iphone but I couldn’t wait so I cancelled my contract (within 15 days) and went into a Rogers store to buy a new iphone. After I left the Rogers store, I decided to go into an Apple store to speak to one of their tech assistance. He had a look at my iphone and said that the battery was defective and replaced it. So now I have 2 brand new iphones (1 from Rogers and 1 from Apple). Then when I got home, I had a message from a Rogers CSR apologizing about my faulty iPhone and that they have sent a replacement iphone and I should receive it in 2-3 business days. I also received an email from Rogers with the tracking number. So in a few days I will have 3 iphones. Crazy!

What would a reasonable man do in my position?

I realizedbthat the standby time is actually totalbtime off the charger not actual standby time

dude sohotrain you are a lucky man all I can say is eBay LOL

@sihotrain
Ok so you cancelled your contract with Rogers on the first Iphone. That will be $400.00 for early termination fee plus $30.00 for the first month of data plan.
You got another new iphone at Rogers so that could be $199 or $299 for either the 8GB of 6GB respectively. Plus you cannot buy just the iphone itself without signing a new contract, right or am I wrong? About Apple replacing you a new Iphone…is this true?? I thought Apple stores at Canadian stores don’t actually sell the Iphone and will direct you to either Rogers or Fido? So if you’re saying you got a replacement from the Apple store you are very lucky. So now Rogers are going to send you a new replacement but I am sure you will need to send back your old Iphone within 15 days or else pay $630. I think at the end you will have only 2 Iphones and you may have to pay some $$$. Good luck.

@sihotrain
Ok so you cancelled your contract with Rogers on the first Iphone. That will be $400.00 for early termination fee plus $30.00 for the first month of data plan.
You got another new iphone at Rogers so that could be $199 or $299 for either the 8GB of 6GB respectively. Plus you cannot buy just the iphone itself without signing a new contract, right or am I wrong? About Apple replacing you a new Iphone…is this true?? I thought Apple stores at Canadian stores don’t actually sell the Iphone and will direct you to either Rogers or Fido? So if you’re saying you got a replacement from the Apple store you are very lucky. So now Rogers are going to send you a new replacement but I am sure you will need to send back your old Iphone within 15 days or else pay $630. I think at the end you will have only 2 Iphones and you may have to pay some $$$. Good luck.

omg I’m typing this on my iPhone 3G with the 20% battery marker when I used it for three hours and thirty min wit 6 hours standy that pisses me off so much:@@I have all big things turned off too

@Duc

Yes The Apple Store at Eaton Centre (Downtown Toronto) have stock but they do not sell them. They are keeping stock for replacement. While I was there about 2 other guys got replacements. The have all 3 types in stock.

Not sure what will happen with my 3 iPhones. The first contract I was able to cancel within 15 days so they will not charge me the $400 ecf. So all I have to do is return the phone and get my credit back and pay 14 days of usage.

I will refuse the 3rd iphone when UPS delivers it so I think at the end I will be back to square 1 with a 16GB iPhone 3G. 2 reasons why I did it this way:
1 – I did not want to wait 10-15 days for a replacement. I wanted it now.
2 – I did not want a refurb phone that came in a generic brown box and a paper clip.

I do have a question maybe somebody here can answer. The Rogers Store put me on this plan called Employee Price Plan. Now when I log on to My Rogers Online, its says this:

Discount(s)
Value Pack 1 Month Credit – To be removed on 30/08/2008
Monthly Plan Credit – To be removed on 30/08/2008
Monthly Plan Credit – To be removed on 30/07/2011 (WHAT DOES THIS MEAN?)
33.3% Value Pack Add-on Disc.

What does the Monthly Plan Credit – To be removed on 30/07/2011 means?

@Duc

Yes The Apple Store at Eaton Centre (Downtown Toronto) have stock but they do not sell them. They are keeping stock for replacement. While I was there about 2 other guys got replacements. The have all 3 types in stock.

Not sure what will happen with my 3 iPhones. The first contract I was able to cancel within 15 days so they will not charge me the $400 ecf. So all I have to do is return the phone and get my credit back and pay 14 days of usage.

I will refuse the 3rd iphone when UPS delivers it so I think at the end I will be back to square 1 with a 16GB iPhone 3G. 2 reasons why I did it this way:
1 – I did not want to wait 10-15 days for a replacement. I wanted it now.
2 – I did not want a refurb phone that came in a generic brown box and a paper clip.

I do have a question maybe somebody here can answer. The Rogers Store put me on this plan called Employee Price Plan. Now when I log on to My Rogers Online, its says this:

Discount(s)
Value Pack 1 Month Credit – To be removed on 30/08/2008
Monthly Plan Credit – To be removed on 30/08/2008
Monthly Plan Credit – To be removed on 30/07/2011 (WHAT DOES THIS MEAN?)
33.3% Value Pack Add-on Disc.

What does the Monthly Plan Credit – To be removed on 30/07/2011 means?

ok so it seems like everyone is having a problem with the batteries in iphones. i TOO am having the same issue and i have spoke with rogers CSR and they told me couple of steps i have to go thru to replace my “defective” iphone with the “new” iphone, or so he said to me. apparently Apple is very strict in replacing the iphones and unless they see that it actually is defective, they wont replace it. So now after i have talked to rogers CSR, i have to reset everything in my iphone and do the restore and see what happen, and if it still has a bad battery, they will be shipping a new one to me.

well my battery has the same problem so i did call rogers and actually got a very nice rep and he told me i had to reset the software on it and turn wifi and bluetooth off and use it as nothing other than a phone and if i still have problems to call and i will get a replacement right away. but still what a pain having to prove it i just want to get a working iphone. is that to much to ask steve jobs?

so pretty much I’m in the same situation as Alan is. I feel your pain man.

so pretty much I’m in the same situation as Alan is. I feel your pain man.

I called Rogers, said I had a problem with my battery and pretty much was told… “Tell me about it! Battery life is horrible on all of them. It’s no defect.” Then I was also told, “We might carry another model of the iPhone in the future that will have better life, which you could buy.” Well geez… No replacement for me. Thanks Rogers!

Well, I listened to the various reports of power issues here and must admit that this site is an amazing resource. Because we are mostly all iPhone users, and many of us own 3G phones, it is great to pool our experiences together in order to determine if we are having unusual phone behaviour. They are so new, there is no other way to find out what is “normal”.

I thought that 2 hours and 30 minutes of talk/usage time and a 6 hour standby time to 10% (from fully trickle-charged) was normal. My reading prooved that it wasn’t.

I thought that Fido (I went the doggy path) was probably selling most of their phones and also felt that they are so new that the support structure probably wasn’t in place yet with Fido for RMA phones… Because of this, I decided.. “I’m going to try contacting the manufacturer to see what all this hype is about apple service.”

Enter the Apple Store (the physical one in Vancouver). I phoned them up and went through the menus to the iPhone 3G support. First, the recording was totally appologetic because they had “extreme call volume” and the message continued on to say that estimated wait times were “between 5 and 10 minutes”.

Have they ever tried to call Telus? I mean honestly… If I’d EVER called Telus and only waited 5 to 10 minutes, I’d have had a heart attack and died.

After 3 minutes, a cheery sounding guy answered the phone and confirmed that I owned an iPhone and was looking for assistance. I explained to him that I am a technologist and that my company is actually an authorized mac service centre for internal support (no, we are not open to the public…) I explained that I was a member of this forum (mentioned the IPHONEINCANADA.CA name, hope I didn’t violate a copyright). He said that he was familiar with the site! (way to go iPhone Fan).

Anyway, I explained that I’ve turned off all the transmission services from 3G to Wireless. Explained that I had to keep the bluetooth on, because I couldn’t function without my Jawbone.

His response was quick. “sounds like you’ve done everything possible. Are you able to get into the Apple Store in Vancouver. I have appointments for 8:15pm and 8:30pm tonight.” he asked me to hold for a moment while he confirmed that they had warranty units in stock.

When he returned, he explained that they did, and he had a phone put aside for me so that it would be there when I arrived. He gave me a reference number and explained that he was instructing the local service tech to simply “replace the phone” without question. He said they “might hook it up to run the diagnostics, just for their own records, but you will be leaving with a new phone.”

I said that I was worried about it being a repaired phone, as I’m fairly anal about having the phone in pristine condition. He assured me that there are not “reconditioned” phones available yet. The only difference between the phones will be that the service replacements don’t come in the fancy boxes with all the parts and accessories. These are just “phones in a plain box”.

He was right. The phone was new, with no scuffs or bumps. It had all the factory wrap on it.

The new phone? Wow… I’m totally amazed. I can use the phone for 6 hours, and get 1 day, 3 hours, and 35 minutes of standby and still not get the “20% warning”. This performance is FAR FAR better than before. Shockingly so.

So, thanks to everyone here for showing me that I had an issue. Having to charge the phone three times a day is NOT normal!

Woot for iphoneincanada.ca!

cheers!

Well, I listened to the various reports of power issues here and must admit that this site is an amazing resource. Because we are mostly all iPhone users, and many of us own 3G phones, it is great to pool our experiences together in order to determine if we are having unusual phone behaviour. They are so new, there is no other way to find out what is “normal”.

I thought that 2 hours and 30 minutes of talk/usage time and a 6 hour standby time to 10% (from fully trickle-charged) was normal. My reading prooved that it wasn’t.

I thought that Fido (I went the doggy path) was probably selling most of their phones and also felt that they are so new that the support structure probably wasn’t in place yet with Fido for RMA phones… Because of this, I decided.. “I’m going to try contacting the manufacturer to see what all this hype is about apple service.”

Enter the Apple Store (the physical one in Vancouver). I phoned them up and went through the menus to the iPhone 3G support. First, the recording was totally appologetic because they had “extreme call volume” and the message continued on to say that estimated wait times were “between 5 and 10 minutes”.

Have they ever tried to call Telus? I mean honestly… If I’d EVER called Telus and only waited 5 to 10 minutes, I’d have had a heart attack and died.

After 3 minutes, a cheery sounding guy answered the phone and confirmed that I owned an iPhone and was looking for assistance. I explained to him that I am a technologist and that my company is actually an authorized mac service centre for internal support (no, we are not open to the public…) I explained that I was a member of this forum (mentioned the IPHONEINCANADA.CA name, hope I didn’t violate a copyright). He said that he was familiar with the site! (way to go iPhone Fan).

Anyway, I explained that I’ve turned off all the transmission services from 3G to Wireless. Explained that I had to keep the bluetooth on, because I couldn’t function without my Jawbone.

His response was quick. “sounds like you’ve done everything possible. Are you able to get into the Apple Store in Vancouver. I have appointments for 8:15pm and 8:30pm tonight.” he asked me to hold for a moment while he confirmed that they had warranty units in stock.

When he returned, he explained that they did, and he had a phone put aside for me so that it would be there when I arrived. He gave me a reference number and explained that he was instructing the local service tech to simply “replace the phone” without question. He said they “might hook it up to run the diagnostics, just for their own records, but you will be leaving with a new phone.”

I said that I was worried about it being a repaired phone, as I’m fairly anal about having the phone in pristine condition. He assured me that there are not “reconditioned” phones available yet. The only difference between the phones will be that the service replacements don’t come in the fancy boxes with all the parts and accessories. These are just “phones in a plain box”.

He was right. The phone was new, with no scuffs or bumps. It had all the factory wrap on it.

The new phone? Wow… I’m totally amazed. I can use the phone for 6 hours, and get 1 day, 3 hours, and 35 minutes of standby and still not get the “20% warning”. This performance is FAR FAR better than before. Shockingly so.

So, thanks to everyone here for showing me that I had an issue. Having to charge the phone three times a day is NOT normal!

Woot for iphoneincanada.ca!

cheers!

Okay i really don’t understand what to do here my iphone has terrible battery life i call rogers and they are putting me through some 24 hour trouble shooting phase where i have to turn off all the features etc etc i call back the second day and it turns out the terrible phone rep lady puts a strange note that i used alot of data even though i did not any ways they made me restore my iPhone and put it into DFU mode and said to call back if u still have this problem and i might have to wait another 24 hours to see if i still had this problem im really getting frustrated and i dont know what to do should i bother calling back or should i just head to my local apple store in the Toronto area someone with advice please email me ryankohli@hotmail.com thanks for all the help please help me out guys appreciated

I am not kidding when I say I had the exact same issue TODAY. I bought this phone less than a week ago, had a full charge at midnight, unplugged it, and in less than 7 hours, the phone was dead. I did not receive 1 call or 1 e-mail.

When I called Apple today in regards to this issue, they wanted me to pay $400 for the phone (hold only) and $30 for advanced replacement AFTER the gentleman yesterday convinced me to buy the Apple Care Protection Plan where, “we will send you a new phone if you have the problem.” Same problem and they did not even recognize the issue I had before they were telling me to shut off all my services and make it version 1. I said “no” and send me a new phone. They are in the process now and I should have it by Tuesday.

The best part is they TRIED to convince me 8 hours standby is completely normal with 3G turned on. I said not according to your website. They kept referring to this mystery “article” that stated 8 hours was normal. I kept referring to their own website. I even have a friend that bought their phone the same week and lives in the same apartment and her phone more than doubled my battery life.

With ll that said, I liked the article and how my last 2 days have mirrored the issues and frustrations felt by all. I KNOW the phone has horrible battery life compared to my previous BB but I knew that going into it. However, do not let Apple/Rogers/AT&T convince you to turn your NEW 3G into a Gen 1 phone. It is NOT. Make them send you a new one. Live long and prosperous.

I am not kidding when I say I had the exact same issue TODAY. I bought this phone less than a week ago, had a full charge at midnight, unplugged it, and in less than 7 hours, the phone was dead. I did not receive 1 call or 1 e-mail.

When I called Apple today in regards to this issue, they wanted me to pay $400 for the phone (hold only) and $30 for advanced replacement AFTER the gentleman yesterday convinced me to buy the Apple Care Protection Plan where, “we will send you a new phone if you have the problem.” Same problem and they did not even recognize the issue I had before they were telling me to shut off all my services and make it version 1. I said “no” and send me a new phone. They are in the process now and I should have it by Tuesday.

The best part is they TRIED to convince me 8 hours standby is completely normal with 3G turned on. I said not according to your website. They kept referring to this mystery “article” that stated 8 hours was normal. I kept referring to their own website. I even have a friend that bought their phone the same week and lives in the same apartment and her phone more than doubled my battery life.

With ll that said, I liked the article and how my last 2 days have mirrored the issues and frustrations felt by all. I KNOW the phone has horrible battery life compared to my previous BB but I knew that going into it. However, do not let Apple/Rogers/AT&T convince you to turn your NEW 3G into a Gen 1 phone. It is NOT. Make them send you a new one. Live long and prosperous.

# Jason were u referring to my post or the Blogers post ?

Ryan, my discussion actually works for both the blogger and you. I would suggest calling back and demanding a new phone. Shoot, reference this article. I keep doing my own tests each night and finally got them to send me a new phone (hopefully new). If they have a store near you, call them and get it traded out. Do not let them tell you that 8-19 hours standby is ok. It is not. This is a PDA and needs to mirror the battery life of the blogger. If you go on Apple’s website under iPhone and tech, they give you not only the talk/standby times with the actually specs they run: 3G on, Wi-Fi off, etc. If yours do not come close, they should send you a new one. Hope this helps.

Ryan, my discussion actually works for both the blogger and you. I would suggest calling back and demanding a new phone. Shoot, reference this article. I keep doing my own tests each night and finally got them to send me a new phone (hopefully new). If they have a store near you, call them and get it traded out. Do not let them tell you that 8-19 hours standby is ok. It is not. This is a PDA and needs to mirror the battery life of the blogger. If you go on Apple’s website under iPhone and tech, they give you not only the talk/standby times with the actually specs they run: 3G on, Wi-Fi off, etc. If yours do not come close, they should send you a new one. Hope this helps.

Thanks Jason appreciated

I phoned Fido. They told me that the Standby in Setting –> Genernal –> Usage –> Standby… is not the standby that the phone can last. They said the number it shows is how long the iphone is in standby mode since last recharge. My question now is … how do I know how much longer will my iphone last beside reading the green battery bar at the top ight corner ? And is the Fido sale rep is correct that the standby in iphone is showing how long the phone is standby but not the reminding standby time ?
Thanks!