Comments on: Telus iPhone Visual Voicemail Is Not Visual Voicemail

By: oron9

oron9 — Wed, 24 Feb 2010 22:25:08 +0000

I planned to switch to Rogers once my Telus contract ended in April, 2010, because they had the iPhone and Telus did not. Once Telus announced that they had the iPhone, I decided there was no reason to switch, since I liked the service and the price was good. I was VERY excited about the Apple Visual Voicemail, as I had seen my friend use it many times. I just got the iPhone last week with Telus, renewing a 3-Year Contract. FUCK!

When selling a phone as advanced as the iPhone, shouldn't one warn you that they do NOT include one of the main features? If I had known that Telus did not offer the TRUE visual voicemail, I would have waited to end my contract in April, and gladly signed up with Rogers

Just called Telus, they will be “getting the visual voicemail in the summer”. NOT good enough. Sooooo pissed. I wish I read this webpage 2 weeks ago..

By: jt

jt — Sun, 20 Dec 2009 13:02:49 +0000

Deceptive advertising. Apple's iPhone Visual Voice Mail is a promoted and well known features of over 2 years and iPhone users expect it. When I purchased my phone from TELUS, they did not say Visual Voice Mail would not work and do not indicate it won't in any of the advertising or materials. Moreover, every iPhone from every other supporting carrier has no issue providing Visual Voice Mail as per expectations and without incident.

By: applegirl

applegirl — Fri, 20 Nov 2009 18:13:35 +0000

I am a wife in exactly that situation and I AM pissed. Key feature advertised by Apple for the iphone. If Rogers and AT&T can figure it out, what's the problem, Telus?

By: Gary

Gary — Fri, 20 Nov 2009 18:10:00 +0000

That must be frustrating. This is the exact situation we are trying to
spread the news about!

By: applegirl

applegirl — Fri, 20 Nov 2009 18:08:33 +0000

Visual Voicemail is a key feature of the iphone, advertised on the Apple site, creators of the iphone. When purchasing such product, I expected the key features of this phone be upheld by my service provider. My husband has his through Rogers and got the real visual voicemail for free, already set up. I just spent the better part of my day on the phone with 5 different Telus reps getting my “visual voicemail” set up (which took hours AND a good friend who works for Telus). Now that I've paid my $7.50 and wasted my day, all I can think about is switching to Rogers.

You're right, Telus doesn't MENTION visual voicemail, and I'm already sorry I searched everywhere for it!

By: Half-pint

Half-pint — Thu, 19 Nov 2009 06:10:38 +0000

Okay, yeah, that's what I want! First non-Rogers carrier to offer that gets my money.

By: X1Zero

X1Zero — Thu, 19 Nov 2009 05:19:05 +0000

Hey, wake up. That is not the debate here.

The point is that Telus should not be advertising "Visual Voicemail"
along side the iPhone. Since their VM is VM to Text, they should be
renaming the service to "VM TO TEXT" just like Rogers does. Make it
clear and simple.

Leaving it at "Visual Voicemail" deceives iPhone customers into
thinking the service is Apple visual voicemail since Apple has
practically set the standard for VVM and what is to be expected of it.

So, please do your research before touching a keyboard and typing
useless comments.

Kthxbai

By: tobyl

tobyl — Thu, 19 Nov 2009 05:04:03 +0000

Wow… This is a pretty ignorant article. Everyone who has been on Telus knows that they have had Visual Voicemail even before the iphone ever came out. The purpose of the Telus visual voice mail is not to listen to your voicemails over the speaker phone….”this is actually very stupid” and any 99cent app can do this. The Telus Visual voicemail's mail purpose is to display your voicemails so you can at least read them when it's not appropriate to make a phone call, let alone play it on the speaker phone. There is also a wave file which gets sent to your email, if you want to listen to it either on your computer or directly off the iphone or even forward.
Please do your research before you slam a service you know nothing about

By: Gary

Gary — Wed, 18 Nov 2009 06:05:37 +0000

The post has been updated with a video showing what REAL Visual Voicemail should be like for Telus users.

By: Half-pint

Half-pint — Wed, 18 Nov 2009 05:52:19 +0000

How about a comparison of Apple's version, so people can see what all the fuss is about?