Comments on: Telus/Bell iPhone Return & Exchange Policy

By: I'm tired of Apple's arrogance - Page 2 - BlackBerry Forums at CrackBerry.com

I'm tired of Apple's arrogance - Page 2 - BlackBerry Forums at CrackBerry.com — Sat, 03 Sep 2011 05:04:50 +0000

[...] california is 30 days i believe, so I don't know how it is for canada. Heres their return policy : Telus/Bell iPhone Return & Exchange Policy | iPhone in Canada Blog – Canada's #1 iPhone Resource so if you surpassed any of those than you are solely out of luck! I phone sucks!!! lol Liked [...]

By: Activity

Activity — Thu, 30 Sep 2010 21:11:00 +0000

I have the same issue. I ordered a IPHONE 4 through Telus web online. It came damage. 4 calls later I was told a replacement box and phone will be sent. I packed up the phone. I don’t have that return box yet. I got a bill, they’ve charged me an activation fee twice????
I call again and advise I want to follow the buyers remorse policy and return the phone and break the contract. I’m advised they’ll charge me 400 dollars. I said under the buyers remorse policy I am suppose to have 15 days to make a decision. The Telus rep from Calagary names Dezmond told me no so policy or law exisits

By: Jarc

Jarc — Mon, 30 Aug 2010 20:49:00 +0000

this is so NOT TRUE!!! I got a phone from Futureshop a week ago under a Telus contract. The phone can not get signal where I live so I tried to take it back. The agent from Futureshop keeps telling that they can’t take it back because I used it for more than 30 minutes. I called Telus and they said they have NO such policies. Went back to Futureshop the next day and have my Phone returned and contract canceled. As long as your within the 14-return policy your good its under the Law all retailers should follow that. Lesson learned never trust a Futureshop sales person.

By: Ash

Ash — Mon, 30 Aug 2010 02:16:00 +0000

I juat signed up under 3 year contract on bell yesterday and had my number transferred to bell. I now realize I really don’t like my phone or my plan and I could have gotten what i wanted under Telus, Can i go back (2 days later haven’t even made a single call yet only some texts) and get all my money back and cancel everything no fees? And also to do this how can I get my number switched back to telus again. Do I go to Telus and get the number transferred to a new plan and phone under them before trying to cancel with bell or how would this work?

By: Gary

Gary — Mon, 09 Aug 2010 02:19:34 +0000

Try a restore or visit the Apple Store.

By: Derek

Derek — Mon, 09 Aug 2010 02:14:14 +0000

If i'm in the 15 day, but you talked more then 30 min on your phone could I exchange it? because my Iphone is sometimes giving this wierd message: No SIM Cards installed so i press the sleep button and the again to turn it back on and i'm good to go but it is really anoying!

By: Cody

Cody — Mon, 21 Jun 2010 10:22:15 +0000

How important is the devices condition? What if there's a microscopic scratch? Or a small scratch? Or a large dent? Or the screen is smashed? Or the phone is destroyed? Do you know where they draw the line?

By: Ex

Ex — Tue, 08 Jun 2010 20:41:05 +0000

Apple doesn't dictate the return policy for Telus.
As long as you are under the minutes requirement, you're fine.

By: Lark

Lark — Tue, 08 Jun 2010 20:38:14 +0000

Is there documentation that states this? I've tried returning my iphone (to Telus) after only 3 days and they said I couldn't because that was Apple's policy and they couldn't do anything about it.

By: Mr. Ex

Mr. Ex — Tue, 08 Jun 2010 13:41:05 +0000

Apple doesn't dictate the return policy for Telus.
As long as you are under the minutes requirement, you're fine.