M1 iMac Customers Raise Complaints Regarding Device Shipped With Crooked Stand

Although the new M1 iMac has been readily available for customers to purchase, it’s now being said that some customers have begun to receive their new device with a crooked mount, leading to vocal complaints.

News of customers being shipped an iMac with a crooked stand was first picked up when YouTube content creator iPhonedo uploaded a video this past weekend. In the creator’s own review, iPhonedo noted that the iMac appeared to be crooked and leaning one way due to a misaligned stand. This video was quickly picked up and reported on by MacRumors.

Stemming from this report, additional customers came forward and spoke about their experience receiving a crooked M1 iMac. On Reddit, another customer recounted their experience realizing their iMac was crooked after watching iPhonedo’s video. In the thread, u/synchronicityVII said:

“Checked mine after watching this and it’s also crooked. Not to the degree of his, but not completely level either. I’m outside of my return window and I can’t take the time hit of not having a machine to work on for a month. It’s super disappointing that Apple of all companies is shipping units with such a basic oversight. There’s 7 screws fixing the screen to the stand in what seemed like a case of over-engineering, but apparently not.”

A third customer took to the Apple Support Communities site to recount their experience receiving a crooked M1 iMac. In the thread made in early June, user Pierreokivier said:

Hi, I got the new iMac M1 24 Inch today and I was feeling the screen was crooked in the right bottom, 1mm is not much but enough to feel it, anybody else got the same problem?

The user also attached two photos showing a ruler measuring the distance from the bottom of the iMac screen to the top of the desk. There was a noticeable inconsistency between the two. Other users began chiming in and urged the original poster to contact Apple right away.

Currently, it’s hard to note whether this is a widespread issue or if it’s strictly been a product of a more contained manufacturing defect. If you’ve recently purchased an M1 iMac, it’s always worth taking a level to the display and ensuring that it is centred. Otherwise, it may be best to contact Apple directly.