It’s not getting cheaper to be a postpaid wireless customer with the Big 3, especially if you require help from an employee to make changes to your account.
After Rogers flanker brand Fido introduced a $10 fee for customers requiring help via the phone or online chat to change select services, Bell and Virgin are now introducing a similar $10 fee.
According to an internal memo, a $10 service adjustment fee will begin May 2, 2019, for both Bell and Virgin Mobile, reports MobileSyrup.
Postpaid consumer customers looking to change their plan within a current billing cycle with a customer service representative–will pay a $10 fee. If they need to change their domestic data plan within a current billing cycle, the same $10 charge also applies.
Essentially, making changes to your current billing cycle will incur a $10 fee if you require the help of an agent. The goal here is to make you pay if you decide to change your plan in mid-cycle, say, if you’re trying to avoid overages. Next bill transactions won’t see the $10 fee.
If you’re a self-serve customer, you will not be charged any fees for managing an account yourself.
For wireless customers who require the assistance of real humans, such as those who are not tech savvy enough for self-serve or those with disabilities, any current billing cycle changes will affect them the most.