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CRTC to Release Report on Misleading or Aggressive Telecom Sales Practices on Feb. 20

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The CRTC has announced its report to the federal government related to misleading or aggressive telecom sales practices will be released on February 18, 2019.

Last summer, the CRTC launched a notice of consultation and online survey on the matter, after media investigations revealed high-pressure sales tactics being deployed against Canadians.

A public hearing took place last October, with companies like Rogers and Bell defending their sales practices on the record.

The CRTC’s report on the matter of potential misleading and aggressive telecom sales tactics, has a deadline to be submitted to federal government no later than February 28, 2019. Tomorrow’s release of the final report comes just over a week before the final deadline.

The CRTC was seeking comment from current and former customers of major Canadian telecoms, including the likes of Bell Canada, Cogeco, Northwestel, Rogers, Sasktel, Shaw, TbayTel, TekSavvy, Telus, Videotron and Xplornet.



The commission previously said “We especially wanted to hear from current or former employees of service providers, as well as from those who are more likely to be affected by these practices, such as seniors, people living with a disability and those whose first language is neither English nor French.”

The information received from the overall consultation “will help us report to the government on whether aggressive or misleading sales practices are used by large telecommunications service providers and, if so, to understand the impact they had on you.”

There’s no word whether any real consumer protections will come out of this, but stay tuned for the report tomorrow.

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