This week, Fido has completed an update to its My Account page on Fido.ca. The update now enables users to reactivate service if they have put a lost or stolen block on their account.
The update is a new self-serve option on the My Account page of Fido.ca. Previously, customers who called or visited Fido to put a lost or stolen phone block on their account had to call or visit Fido again when they either found the lost device or replaced the original device with a new one.
With the updated My Account on Fido.ca, users will no longer need to visit or call Fido to remove the blocks. Customers can now remove service blocks on their own via the My Account section on Fido’s website.
While Fido customers can still call or visit Fido to enable and disable blocks, the My Account section on Fido.ca expedites the process.