Hurricane Dorian hit Atlantic Canada hard over the weekend, as currently over 200,000 homes and businesses still do not have power.
As for wireless carriers Rogers, Telus and Bell Aliant, they are attempting to restore service in areas hit by Dorian.
Rogers so far has the clearest explanation of its efforts to bring services back online, compared to Telus and Bell Aliant. The company said this morning, “our network, service and maintenance teams have been working around the clock to restore services as quickly as possible to customers affected by Hurricane Dorian.”
Rogers says they are deploying back-up generators at cell sites and cable transport sites, while technicians from Ontario are making their way to Nova Scotia to help bring back services. The company is also prioritizing critical areas as it works with local hydro to restore power.
The company is working with the Red Cross and other organizations by offering loaner phones to Red Cross volunteers, while relief centres have rocket hubs to allow people to get online and remain in contact with friends and family.
At Rogers retail stores across Atlantic Canada, locations in New Minas, Nova Scotia and Charlottetown, Prince Edward Island are available for residents to “charge their devices, warm up and enjoy refreshments onsite.”
“When the communities that we live and work in are touched by natural disasters it is our number one priority to support our customers and our employees,” said Troy Harnish, Rogers Communications, Halifax, Nova Scotia. “Our Rogers team, which includes call centre, technicians, dispatch, network, and media, will continue to do everything we can to support Atlantic Canadians impacted by the hurricane.”
Telus Support Says Go Online to Check Network Status Updates
As for Telus, the company stated last night for customers to check their outages website online, to get network updates in their area. Users must log in to see coverage maps, so non-Telus customers cannot see updates on the map. It’s hard to get updates when you can’t go online.
Update Sept. 10: A Telus spokesperson told iPhone in Canada the following statement:
“Some of our customers in Atlantic Canada may still be experiencing wireless service interruption because of hurricane Dorian. We apologize for the inconvenience and thank our customers for their patience and understanding. To support our customers during this challenging time we are proactively waiving all domestic voice, text and data overage fees incurred between Saturday, September 7 and Saturday, September 14, 2019 for customers in affected areas. We will continue to share updates on our website telus.com/outages and on Twitter @TELUSsupport.”
Telus says they will also match donations, saying “Help us support #HurricaneDorian recovery efforts in Atlantic Canada. Text DONATE to 41010 to give $20 to the @FriendlyFuture Foundation and TELUS will match your donation to local charities helping those who need it most.”
Bell Aliant Details “Steady Progress” of Restoration Efforts
Bell Aliant said this morning, “Our teams continue to keep services up and running as best as possible with back-up power systems. Power companies are making steady progress to restore full power to affected areas. We thank you for your patience.”
Our teams continue to keep services up and running as best as possible with back-up power systems. Power companies are making steady progress to restore full power to affected areas. We thank you for your patience.
— Bell Aliant (@Bell_Aliant) September 9, 2019
For those who get power restored, Bell Aliant is reminding Internet and TV customers they may need to reboot or power cycle their modems and receivers.
Are you being affected by network outages in Atlantic Canada?