Rogers: “Canada’s Most Reliable Network”–Not So Reliable Anymore?
When I purchased the iPhone 3G from Rogers back in 2008, the 3G network performed like one. Everything was lightning quick and I was amazed at how fast data was on my new iPhone.
As iPhone data subscribers multiplied with the subsequent release of the iPhone 3GS and this year’s iPhone 4, speeds have suffered severely. Has the Rogers 3G network reaching its capacity to serve consistent speeds to customers?
The 3G Network Woes Started Months Ago
After writing about Rogers 3G network issues in mid-September, it appears that “Canada’s Most Reliable Network” is no longer reliable anymore. Load times of browsing, email, downloads, and connectivity in general has been intermittent over the past few months.
I’m not the only one to notice this degradation of speeds, though. iPhoneinCanada.ca twitter followers have constantly bombarded me with issues over 3G networks speeds in their areas.
With rumours Rogers is contemplating a “Data Priority Service” that will charge an extra $10/month if they want guaranteed data, frustrated Rogers iPhone users have been left fuming. The 6GB promotional data plan is useless if we’re paying $30/month for EDGE speeds.
Unscientific Rogers 3G Network Speed Test–Your 3G Speeds
Thanks to the power of twitter, iPhoneinCanada.ca was able to ask our amazing readers what their Rogers/Fido 3G speeds were in their area. I asked people to tweet me their Speedtest.net screenshots.
Let’s see just how reliable the Rogers 3G network is from coast to coast. The response received was overwhelming. Clearly, there are 3G network issues coast to coast. Here are various results from across the country:
You get the picture. In just under an hour, I received well over 75 @replies with screenshots of Speedtest.net tests. Speeds depend on where people are located. Some have really great connections–yet the majority of users have average or sub-par speeds.
Dear Rogers: Please Look into Your 3G Network
We’ve contacted Rogers about their 3G network issues before, but the response has been the same everytime.
“We’ll look into it.” or “We suffered an outage earlier.”
Maybe Rogers needs to hear directly from YOU, about how poor these 3G speeds have been lately. We can cry, kick, scream, and moan online–but that can only go so far. Expressing your frustrations via official Rogers portals will be the most effective way to get some change.
Here’s how you can contact Rogers directly:
Office of the President:
Click here to email
By mail: Rogers Communications Inc.
Office of the President
855 York Mills Road
Don Mills, ON M3B 1Z1
Rogers Social Media Blog:
- Rogers Redboard
- Via snail mail:
c/o Richard Bloom, Social Media Communications
333 Bloor Street East
Toronto, ON M4W 1G9
Rogers Community Forums Threads:
- Rogers Network Downtime Unacceptable
- Service outage?
- Rogers wireless network almost useless
- 3G Issues STILL in Edmonton
It’s incredibly frustrating to have slow as snails 3G network speeds. Lots of us rely on data service for school and work. We’re not asking for a lot here–we just want the 3G network to operate as advertised, or we might have to start referring to Rogers as Canada’s most “unreliable” network.
What are your thoughts on this? 3G issues have been prolonged for too long. You need to take action now.