Back in January, Rogers announced to prepaid customers changes would be coming to balance limits, starting on December 31, 2018. The change would see balances above $150 removed by the end of the year.
Just ahead of this looming deadline, Rogers has delayed its decision on the move, informing customers this is no longer the case. iPhone in Canada has been able to independently confirm the change.
Rogers prepaid customers have been receiving the following message about the reversal:
Last year we reached out to let you know that at the end of 2018, our prepaid services would have a maximum allowed balance of $150. This message is to let you know that you can continue to have a balance that exceeds this amount. We have decided to delay our plans in order to continue to help you reduce your balance in a way that works for you. We’ll keep you informed of any future changes.
What does this mean? For prepaid users who have been carrying a balance above $150, they can rest assured they won’t see their money flushed down the drain. The existing Rogers prepaid policy requires users to add $100 per year to accounts, while balances were able to be careered over from previous years.
Earlier this year, irate and frustrated Roger prepaid customers vented to The Star, fearing their balances above $150—some had totals as high as $850—would simply vanish on January 1, 2019, just because of a new company policy.
Rogers said at the time, “Over the next year, we will be in touch with impacted customers to help them use any balance that’s above the cap in a way that’s right for them.”
While Rogers may have temporarily extended its existing policy, the company could very well change course at a future date. In the meantime, your balance above $150 remains safe for now.