Share: twitterTweet facebookShare

Rogers Text Message Authorizations for Port-In/Port-Out Requests Coming in November

Share: twitterTweet facebookShare

Rogers and other wireless carriers are set to relaunch SMS text message authorizations for port-in and port-out requests, according to an internal memo seen by iPhone in Canada.

Using text message authorizations, customers will be able to authorize a port-in or port-out request by replying YES or NO.

Watch the Latest Apple Technology News Below

Rogers explains this “new solution” coming November 3, 2020, will help protect customer information, while also make it easier to transfer a number to the company.

For customers porting their number into Rogers from another carrier, the SMS text message requests are only valid for 90 minutes. Rogers says employees should leave a customer’s existing phone turned on and SIM card in to receive the port authorization request.

Currently, Rogers customers will receive a text message that reads, “Rogers has received a request to transfer your telephone number to another Service Provider. If you did not authorize, contact Rogers urgently at 1-877-327-8503,” when there are port out requests.

The addition of a quick text message response of YES or NO saves time and is similar to what some credit card companies rely on to notify customers of potentially fraudulent transactions.

Last year, a Rogers customer was victim of social engineering and saw their account get taken over by hackers using a method known as SIM swapping. Now, customers should be notified by text message of any requests to port a number out from Rogers.

Rogers adds those with a lost or stolen phone will need to contact their carrier to approve a port out request.

Share: twitterTweet facebookShare