If you’re a Shaw customer, price increases are coming on August 1, 2016, across the board for TV, Internet and phone.
The company explains they started informing customers of the impending price increases at the beginning of June, but have not detailed the amounts of increases. In a FAQ document, Shaw explains why they are increasing prices.
As for why they are increasing prices, Shaw said it’s “so that we can continue to provide our customers with access to the quality products and services they value most while introducing new experiences and technology that will address their current and future connectivity and content needs.”
Shaw also notes “The CRTC is not involved in the setting of Shaw rates. Shaw is solely accountable for any and all changes made to our pricing.”
As to how Shaw will use these extra “funds” from customers, they explain “we plan to invest in the development of exciting new technology, including industry-leading next-generation video services and plans that provide higher Internet speeds at affordable prices.”
How can Shaw justify raising prices during these economic times? The company clarifies it is “due to both rising operational costs and investing in our network and technology advancements to ensure that we continue to meet the growing needs and expectations of our customers.”
Shaw repeats they are committed to working with their customers on a one-on-one basis, based on “their own unique needs.” So does this mean you can call in an negotiate a better plan?
The company did note they are postponing rate increases for Fort McMurray region customers, “until at least the fall.” The company has been providing one month credits to those affected by forest fires.
A lot of you are probably thinking these rate hikes are going to help fund Shaw’s acquisition of WIND Mobile last year, a $1.6 billion deal, which will help the company jump into the wireless market, finally.
What do you think about Shaw’s plan to increase prices across the board?