Telus has today announced a 10-year strategic alliance with Google Cloud to co-innovate on new services and solutions for improved customer experiences, while also driving new efficiencies for the carrier through its commitment to public cloud.
Through their partnership, Telus and Google will generate new industry solutions and go-to-market strategies that will drive growth in adjacent industries, commencing with communications technology, healthcare, agriculture, security, and automation.
Through this partnership, Google Cloud will also become one of Telus’ partners in the delivery of 5G services.
“We are proud to partner with TELUS to help fuel a fundamental shift to digital, leveraging data and AI to create valuable insights and improve customer experiences in multiple verticals,” said Thomas Kurian, CEO, Google Cloud.
“This announcement represents an important milestone in our longstanding growth strategy, reflecting our team’s unwavering commitment to innovation as we accelerate our digital transformation journey,” said Darren Entwistle, President and CEO of TELUS. “Our strategic partnership with Google will propel our digital leadership across the communications technology, healthcare and agriculture sectors, whilst amplifying our Customers First priority, redefining how service is delivered in Canada and globally.”
Telus will also utilize Google Cloud Contact Center AI to reinvent the customer experience, improving customer interactions, and realizing significant savings.