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Telus/Bell iPhone Return & Exchange Policy

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With the recent release of the iPhone on Telus and Bell, customers should be made aware of the exchanges and returns policies for the carriers. Let’s take a closer look.

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Buyers’ Preference

Buyers Preference is a device exchange policy.

When you want to exchange your Telus/Bell device, you are not able to just simply walk in and exchange it. This is where the Buyers’ Preference policy comes in.

A customer within 15 days or 30 minutes of talk time on the device can return the device and swap it out for another device. For example, let’s say you did not like the color or just wanted a totally different device or something mechanically failed in the device, as long as you were within the 15 days/30 minutes rule, Buyers’ Preference is used.

If you exceed 15 days, you are stuck with your device without any chance of exchange. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of exchange. In other words, whichever comes first, 15 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the exchange.

Buyers’ Remorse

Buyers Remorse is a return policy.

When you want to return your Telus/Bell device, you are not able to just simply walk in and return it. This is where the Buyers’ Remorse policy comes in.

A customer within 15 days or 30 minutes of talk time on the device can return the device and just cancel everything. For example, let’s say you did not like the device or did not want to be with Telus/Bell anymore, as long as you were within the 15 days/30 minutes rule, Buyers’ Remorse is used and your contract is ended with no cancellation fees of any kind. Telus/Bell obviously keep the device.

If you exceed 15 days, you are stuck with your device without any chance of return. If you exceed 30 minutes of talk time on the device you are stuck with your device without any chance of return. In other words, whichever comes first, 15 days or 30 minutes of talk time on the device. If you do not exceed either, then you may continue with the return.

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