How to Check an Apple Store Gift Card Balance Online in Canada

Did you receive an Apple Store Gift Card lately? Want to check the balance online in Canada? We’d like to tell you how, but the short answer is: you can’t.

That’s right, unlike our neighbours in the U.S., who are able to easily check their gift card balances online on via their Account page, Canadians are shut out (even online chat can’t check for you). I found out the hard way after discovering an old gift card in a drawer and wanted to quickly check the balance.

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In order to check your balance you must visit an Apple retail store to find out or call the following number: 1-888-320-3301. I only was told of this number after speaking with Apple’s online chat.

From there, you will need to talk through the automated system to get to the gift card department. Just say “Check my Apple store gift card balance”. Once you get to the automated system, press 1 for English, then 1 again for your gift card balance. You’ll be asked to enter in your 16 digit card number, then press the pound sign.

Talk about jumping through hoops for something as simple as checking a gift card balance. It should not be this hard. Let’s hope Apple will bring parity between and for Canadians (file this away as another case of #firstworldproblems).


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  • Chrome262

    Problem is that the cards are different, instead of using a unified system, like walmart or other places, tis frustrating, best buy is similar.

  • It’s a bloody pain in the arse is what it is!

  • Chrome262

    I know, I still have a US apple gift card my mom sent me, and I can only use it when i go to the States, its stupid, and they don’t have to, its the service they use thats the issue, i think Pier one imports uses a visa to take care of their cards, as does Walmart, not sure, but it allows them to be used all over the world, well if there is a store there.