Air Canada has updated its cancellation policy amid the ongoing impact made by coronavirus. Now, fliers are able to cancel their flights online, up to two hours before departure.
Throughout the evolving situation caused by the spread of coronavirus, Air Canada has been facing an ample amount of scrutiny by travellers hoping to cancel or rebook flights. Due to the sudden impact made by the virus, a wave of customers requests have left Air Canada in a tight spot due to limited customer service agents and support, Air Canada’s new online cancellation methods should help the number of requests made through customer service lines.
On Twitter, Air Canada announced the new policy. The tweet states that travellers who booked tickets on Air Canada’s website, the Air Canada mobile app, or through the contact centre can now cancel their flights directly on the Air Canada website.
UPDATE: If you booked on https://t.co/j6Q9rcq8zw, the Air Canada mobile app or through our contact centre, you can now cancel your flight online at https://t.co/j6Q9rcq8zw up to two hours before departure, through April 30, 2020. pic.twitter.com/7CfVvcDMwu
— Air Canada (@AirCanada) March 15, 2020
Cancellations can be made up until two hours before the scheduled departure time of the flight. This new policy will be in effect until April 30th, 2020.
In a video attached to the tweet, Air Canada states that non-refundable tickets will be credited 100% of the ticket value for future flights. In addition, refundable flights can be credited or reimbursed to the customer. Air Canada will be waiving change fees until March 31st, 2020.