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Air Canada Mobile App to Let Passengers Upload COVID-19 Test Results

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CleanShot 2021 06 25 at 10 54 49

Air Canada announced on Friday it is launching a digital solution for travellers to scan, upload and verify COVID-19 test results, all within its mobile app. The feature will let customers “validate compliance with government health travel requirements prior to arriving at the airport.”

Travel technology company Amadeus is working with Air Canada on the digital solution, set to begin for flights on June 29 from Frankfurt to Toronto and Montreal. An expanded roll-out across the Air Canada network is planned for later this summer, pending results of the initial trial.

“As travel resumes around the world, we’re proud to do our part to support government health protocols that protect passengers and safeguard local communities. Once fully rolled out, this new function from Amadeus will make it easy for customers to securely submit their COVID-19 test results and records of vaccination for review ahead of their flights. Pre-validation of those documents will streamline the airport experience, one of many ways Air Canada is focused on elevating the customer journey with touchless travel services,” said Mark Nasr, Senior Vice President, Products, Marketing and eCommerce, in a statement.

“This new service complements our Covid Information Hub featuring detailed information on travel requirements and testing at aircanada.com/covid19,” added Nasr.

The June 29 Air Canada flight from Frankfurt will accept COVID-19 PCR test results from Centogene Labs in Germany. You can find a Centogene testing centre in Frankfurt and at the airport. Your test result will have a QR code.

Air Canada says there will be no need to download another app, as there will be a link to submit documents inside the company’s app and mobile website at check-in, which will see your QR code scanned, showing your test result.

“Within 24 hours of departure, customers checking-in on mobile can securely submit their test results by scanning a QR code of the Centogene lab test result,” explains Air Canada.

A verifying message will then be received, to let passengers pass through the airport and board their Air Canada flight, without any further requirements or proof of health documents.

Air Canada notes passengers still must bring and retain original documents for the duration of their trip. The new feature will be leveraging an Amadeus Traveler ID, which will help shorten queues for document verification. The digital solution is designed to be compatible with other passport apps currently being developed worldwide.

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