Apple Canada will testify in front of a parliamentary committee today, over its handling of slowing down older iPhones with aging batteries, reports CBC News. Apple apologized to customers in December after admitting it slowed down older iPhones to prevent unexpected shutdowns.
The House of Commons’ standing committee on industry, science and technology will expect to hear answers from Apple. The committee was supported by NDP MP Brian Masse from Windsor West, who said it’s about Canadian consumers being treated fairly.
“For me it was about Canada responding to a problem that is obviously international,” said Masse. “We’ve seen in the past that’s not always the case for consumers,” adding “Canadians need to stick up for their rights.”
According to Apple Canada, the company argues it never hid its software policy from customers. Jacqueline Famulak, manager of legal and government affairs at Apple Canada Inc., in a statement before the committee meeting, said “Apple would never intentionally do anything to shorten the life of any Apple product or degrade the user experience in order to drive customer upgrades.”
Famulak continued to say “The sole purpose of the software update in this case was to help customers to continue to use older iPhones with aging batteries without shutdowns – not to drive them to buy newer devices.”
The committee will hear from Apple Canada, the Competition Bureau, and Toronto-based Primate Labs, which first published results suggesting older iPhone models were being throttled as their batteries aged.
Masse added “I don’t know whether our Competition Bureau has the resources or has the teeth and the legislation that can adequately deal with Canadian protection and consumers,” continuing to say “That’s no offence to them individually or the positions they occupy there. I think Canada is not well-positioned for consumer protection.
“We often get the bum’s rush when it comes to many of the consumer decisions and end up being kind of an afterthought,” Masse said.
In an effort to make things right with customers, Apple reduced out of warranty iPhone battery swaps to $35 CAD, down from $99 CAD. The company also has a new Battery Health feature coming soon, when iOS 11.3 is released to the public.
The committee is currently live and we will update this post with more details as they arise.
BTW: here’s the top voted comment on CBC News right now:
So Apple has to explain themselves but Canadian telcos can rip us off clean every month and get away with it. When will the federal government sweep in front of its own door and protect Canadians from corporate abuse?
…more to follow