As reported by MacRumors, Apple has started repairing MacBook, MacBook Air, and MacBook Pro keyboards on-site at its stores, while promising a next-day turnaround for pickup for most repairs. Previously, the machines were sent out to Apple’s repair depot but now, the company has told its Genius Bar employees to handle “most” repairs at the store.
According to an internal memo shared with Apple Store employees, Genius Bar technicians have been advised that MacBook keyboard repairs should be “prioritized to provide next-day turnaround time.
While the company has not provided a reason for this change, it could be trying to expedite the process a bit to satisfy frustrated MacBook customers.
“Most keyboard-related repairs will be required to be completed in store until further notice. Additional service parts have been shipped to stores to support the increased volume.
These repairs should be prioritized to provide next-day turnaround time. When completing the repair, have the appropriate service guide open and carefully follow all repair steps.”
Apple already has a repair program in place for MacBooks with the butterfly-style keyboard that might be out of warranty and has recently issued an apology saying that “a small number” of customers continue to experience problems even with its most recent products.