According to a report by MacRumors, Apple is conducting an outreach program with select customers who are experiencing LTE connectivity issues with their new iPhone XS or iPhone XS Max devices. Apple has reportedly asked them to install a baseband logger to track their cellular connection.
“Affected users have noticed fewer bars and a poorer signal on iPhone XS and XS Max compared to older devices, but it doesn’t appear to be a universal problem. While some people have complained of weak connectivity and slow speeds, others have noticed LTE improvements, which confuses the issue.”
Some of the customers have been asked to provide device logs to Apple engineers when troubleshooting the issue.
@reneritchie Apple just reached out to me to see if I could answer some questions about my Xs Max reception issues they’re doing an outreach to some affected users and are asking to install a baseband logger to track my connection to the tower
— Devin Meredith ??? (@Devmer11)
Majority of early complaints have come from Verizon users in the U.S. suggesting carrier-specific firmware issues which may need to be resolved, although it remains unclear if a carrier firmware alone will fully resolve the issue. It must be noted that the iOS 12.1 beta update has already introduced new 33.5.6 carrier firmware on the Verizon network.
However, with Apple actively investigating the issue, it shouldn’t be long before we see a permanent fix.