Apple to Offer Replacements for Faulty Wall Plug Adapters

Apple today has announced a voluntary recall of AC wall plug adapters designed for use in Argentina, Australia, Brazil, Continental Europe, New Zealand, and South Korea, as in very rare cases the adapters represent a safety risk.

The wall adapters shipped with certain iOS devices and Macs may break and create a risk of electrical shock if touched, Apple says. There have been 12 incidents worldwide the company is aware of, the press release reads.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge.

The recall affects neither Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, the United Kingdom, the United States, nor any Apple USB power adapters.

Apple is asking customers to stop using the affected plug adapters and recommends that customers visit the microsite dedicated to the exchange program. There, customers can identify their wall plug adapter: The affected product has four or five characters, but no characters on the inside slot where it attaches to an Apple adapter.

Wall adapter exchange

Affected customers will receive new, redesigned adapters by following the steps detailed in the exchange process.