For the second consecutive year, CIBC’s mobile banking app has received the highest ranking in customer satisfaction in Canada among the Big Five banks, according to the latest study from J.D. Power.
From March 1 to April 3, the J.D. Power 2021 Canada Banking Mobile App Satisfaction Study measured overall satisfaction with mobile banking apps based on navigation, visual appeal, speed, and information/content.
CIBC’s mobile banking app was a top performer across most drivers of satisfaction, leading Canada’s Big Five banking apps with its speed and features.
“We continue to innovate and invest in new features to provide our clients with a modern, convenient and elevated mobile banking experience,” said Laura Dottori-Attanasio, Group Head, Personal and Business Banking, CIBC. “We’re proud to receive this recognition from J.D. Power, especially as more and more Canadians are relying on mobile banking to stay connected to their finances.”
CIBC continues to enhance its mobile banking experience with regular updates and new offerings to support clients’ banking at home and on the go.