Some iPhone X owners are reportedly seeing an annoyingly distracting green line developing spontaneously on the handset’s Super Retina display, indicating a possible hardware defect.
According to a new report from MacRumors, early iPhone X owners shared the defect on Reddit, Twitter, as well as Apple’s support page. Users have reported that rebooting their iPhone doesn’t resolve the issue.
“So I was playing with my new phone and all of a sudden, this happened,” said a MacRumors forum member. “It’s a really bright line going down the entire right side of the phone.”
— Lejia Peng (@fanguy9412) November 6, 2017
As evidenced by the images, the green line can be seen running vertically across the entire right side of the phone’s screen, but can also show elsewhere on the display. None of the affected units have shipped with a defective screen — the green line developed spontaneously after some period of usage in normal conditions.
“The green line wasn’t visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions,” reads the report. “The devices involved also don’t appear to have been dropped or damaged in any way.”
Based on Apple’s support page, 35 users have said they are experiencing the green line issue, although there could obviously be more affected users who haven’t reported the issue on Apple’s site.
According to customers who have gone into an Apple store and spoken with employees, their iPhone X has been exchanged for free. Apple is reportedly collecting data on the issue, too. Still, as it stands right now, Apple has not officially commented on the issue just yet.