According to an iDrop News report, a man named Josh Hillard from Columbus, Ohio is claiming that his iPhone XS Max caught fire and exploded in his pants pocket around December 12 and that he is already in contact with Apple regarding the matter (via 9to5Mac).
Hillard alleges that he noticed a strange smell from his rear pant pocket before feeling a “large amount of heat” which burnt his leg. “From the time of first noticing the fire and between removal of the pants and taking the phone out of my pocket and placing it outside, I inhaled A LOT of smoke”, he added.
He further said that even though Apple has offered him a replacement iPhone, he’s currently exploring his legal options against the company:
Hillard says he took a trip to the Apple store later that evening with the melted device and details his dissatisfaction with Apple’s inability to address his damaged clothing nor offer a new phone on the spot rather than wait to ship it in as offered.
“I was given no other option and was told that nothing could be done for me in store if they could not keep the damaged phone. I asked about my clothing and they told me that they could make no promises until the phone was captured. I left one hour before the store closed and unsatisfied with the customer service in store, I took back the damaged phone and returned home.”
Check out the photos below–shared via iDrop News. The authenticity of these photos has not been verified, but let us know what you think.