In a new blog post, Jonathan Zdziarski has shared his recent experience in claiming a refund from Apple, against a repair he had paid to have made a few years back but was later covered as a recall item from Apple. However, he now believes that Apple may have joined the ranks of big companies with recalls of defective merchandise, who make it as difficult as possible for the customer to obtain a refund for the repair.
“I received an email from Apple today informing me that a repair I’d paid to have made some years back was later covered as a recall item from Apple. Cool, I thought, they’re going to give me a refund for something that they finally admit was their fault. After verifying the authenticity of the email (headers came straight from Apple’s network), I visited their website for more information.Sure enough, this is a legitimate refund program from Apple, probably the result of the settlement of a class action suit of some sort”.
The author says that after spending 27 minutes on the phone with Apple’s support, they informed him that he would need to go into the Apple store he had the repair done at and obtain a receipt, in addition to “the work order number, the serial number, and other information that Apple should already have well within their computer system files”. The support agent informed him that they do not have access to such information.
Ironic that their email system was well aware of my service record: “Our records show that you paid for a service request related to video issues on your MacBook Pro”
I’m disappointed, Apple. Your’e better than this.
Would you be willing to spend an entire day hunting down some old work order from a store that might not even have it? Is Apple really making refunds harder to claim?