Apple Introduces New Backlight Service Program for 2016 13-inch MacBook Pro

As noted by the folks over at MacRumors, Apple is finally addressing the ‘flexgate’ issues suffered by select 2016 13-inch MacBook Pro displays by announcing a new Backlight Service Program. According to the program, Apple will repair affected devices for free, which include machines sold between October 2016 and February 2018.


Apple notes that a “very small percentage” of 2016 13-inch MacBook Pro displays can exhibit vertical bright areas along the bottom of the screen or a backlight that malfunctions entirely. Users with affected notebooks should find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to arrange a mail-in repair:

There have been ongoing complaints from MacBook Pro owners about uneven backlighting, though reports have covered machines beyond the 13-inch 2016 MacBook Pro. There has been speculation that the problem is caused by a delicate and easy-to-break flex cable.

The Backlight Service Program will be available to MacBook Pro owners for four years after the first retail sale of the unit, or two years from May 21, 2019, whichever is longer.

Only the following MacBook Pro models are eligible for free repair under the new program:

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

An internal Apple repair document shows that MacBook Pro displays with a confirmed backlight issue are eligible for LCD replacement at no charge.