Netflix subscribers in Peru, who opted-in to new password-sharing restrictions being tested by the video streaming giant, are reporting confusion over the company’s loose definition of ‘household’ and lack of clarity around the imposed charges (via TechCrunch).
These complaints were highlighted in a survey performed in Peru by tech news site Rest of World following Netflix’s announcement back in March that it would be asking customers to pay extra when sharing their account passwords outside their homes.
While the majority of subscribers said they are yet to receive any details about the new charges from Netflix, some subscribers experienced the price increase and as a result, canceled their Netflix subscriptions.
However, those who ignored the message about the new policy were able to share their accounts across households without any extra charges.
An anonymous Netflix customer service representative reportedly told Rest of World that if a customer called in to argue that a member of their immediate household was using the account from a different location, the rep was instructed to tell them that person could continue to use the account via a verification code without experiencing an extra charge.
According to Netflix, only people living in the same building are considered to be in the same household. In Peru, two additional people using a subscriber’s account but living in another household are charged around $2.99 per month each.