The J.D. Power 2022 Canada Banking Mobile App Satisfaction Study has ranked RBC as the “Best in Customer Satisfaction” for its mobile banking app. The study includes feedback from more than 1,500 retail banking customers of Canada’s large and midsize banks.
The J.D. Power study measures overall customer satisfaction through a combination of categories, ranging from Navigation and Speed to Visual Appeal and Information/Content. RBC achieved particularly high scores in Information & Content and Visual Appeal.
“We’re so pleased that our customers continue to share positive feedback about our industry-leading mobile app, especially as the Canadian financial services sector continues its rapid digitization,” said RBC’s Peter Tilton.
“This award is a testament to our world-class digital team that’s helped make RBC a leading digital bank in North America and one of the top digital banks globally,” said Sumit Oberai, Senior Vice-President, Digital Technology, RBC. “We are committed to being a destination of choice for technologists and professionals in the digital space.”
Last month, RBC announced the launch of “ground-breaking technology” to protect customer information online, debuting in its RBC Mobile app for Android and iOS