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Rogers Customers Will Lose Ability to Charge Upgrade Costs to Their Next Bill

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According to an internal Rogers document obtained by Mobile Syrup, Rogers customers will soon lose the option to charge their upgrades to their next bill.

The change would bring Rogers inline with Telus and Bell, both of which already force customers to pay for the subsidized hardware at the time of purchase. However, customers will still see certain activation and connection fees on their next bill.

Employees have also been told to introduce the changes to customers as if they simplify the experience:

“think they need the latest and greatest phone, but when you ask a few more questions about how they plan to use it… A $1200 phone seems unnecessary.”

The report notes that the changes will go into effect starting on February 14, 2017. What do you think of Rogers’ new policy changes? Let us know in the comments below.

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