Scotiabank has announced it has partnered with Google Cloud to accelerate its global data and analytics strategy.
The partnership means Google Cloud will “help create a more personal and predictive banking experience for Scotiabank customers” in the Americas and globally.
“By incorporating Google Cloud ’s innovative data, analytics and AI solutions, we’ll be able to attract new talent across the globe, continue our momentum, and further accelerate our high impact, customer-focused initiatives,” said Phil Thomas, Executive Vice President, Customer Insights, Data & Analytics, Scotiabank, in an issued statement.
Scotiabank says moving its customer data to Google Cloud and leveraging the latter’s data analytics, artificial intelligence and machine learning models, the bank will be able to reduce time spent predicting customer offers from two weeks to just hours.
The bank says Google Cloud will also allow its engineers and data scientists to use Google AI solutions to automate document processes and onboarding, resulting in better customer interactions. Google’s solutions will also unify data silos across the bank, allowing it to offer better financial advice to customers.
“Leveraging the cloud to remove data silos and tapping Google Cloud data and analytics tools will amplify the Bank’s abilities to quickly deliver a predictive customer experience and create the bank of the future,” added Kirsten Kliphouse, President, North America, Google Cloud.
Scotiabank says it will be able to run sensitive workloads in a “highly secure cloud environment”, that will meet its security protocols, while allowing for improved customer experience and overall efficiency, globally.