Sonos Ships and Charges Extra for Speakers Sent to Customers in Error

According to a growing Reddit thread, Sonos has accidentally shipped extra speakers to some customers and has also charged them for it (via The Verge). The company is now asking customers to send the devices sent in error back for a refund.


One user placed an order for a single Sonos Move and received three units, whereas another user was charged over $2,000 after ordering one Move speaker and receiving a total of seven. Instead of offering customers some sort of discount for the inconvenience caused, Sonos has given them a 10 business days timeframe to complete the return.

Some other users who purchased the Roam and Ray from the Sonos website also received and were charged for anywhere from two to five extra speakers.

In an emailed notice to users, Sonos informs affected customers they “have been overcharged” and “will also receive multiple shipments” of their order. Sonos blames the problem on a system update that resulted in “some orders being processed multiple times.” The company asks that affected customers ship the extra speakers back with a provided prepaid label and says they can use Sonos’ carrier for pickup.

The Federal Trade Commission (FTC) clearly mentions on its website that “you never have to pay for things you get but didn’t order” and “you also don’t have to return unordered merchandise.”