Telus Extend VOIP Service is Being Discontinued Due to Lack of 911 Support


According to a new report from MobileSyrup, Telus’ VOIP service (called ‘Telus Extend’) is being discontinued because it lacks 911 support.

Telus Extend allowed users to make calls and send texts via the internet. Telus said that the VOIP service is coming to an end due to a decision made by the CRTC. In a statement, the carrier said:

“Unfortunately, due to a recent CRTC ruling. We are ending the beta trial of Telus Extend on Dec. 30. CRTC requested that 911 services be added to Telus Extend which is not possible in the short timeframe provided.”

If you have been using Telus Extend, the carrier recommends that you backup your messages before December 30. The service officially launched in October 2014 as a free service for all of its wireless customers, but the VOIP service never really gained much popularity.

Last week, Telus introduced Wi-Fi calling for iPhone customers which could help ease the transition for those using Telus Extend. Wi-Fi Calling allows cellular calls to be routed over Wi-Fi networks, in areas of poor wireless coverage.