Telus Launching New Renewal Process for Premium and Premium Plus Subscribers
According to a new report from MobileSyrup, Telus will change the renewal process for its wireless Premium and Premium Plus plans on August 14, 2018.
A Telus spokesperson confirmed that Premium and Premium Plus plan-holders will be forced to migrate to in-market plans when renewing at any Telus location. Platinum tier subscribers in Quebec will also be affected by the new renewal policy. The carrier also confirmed that these changes will affect grandfathered plans. In a statement, a spokesperson said:
“Customers will only be required to move to an in-market plan if they are purchasing a new device on the Premium/Premium Plus tiers. Customers will have the option to renew their plan on a mid-tier level.”
Mid-tier subscribers may not be forced to upgrade so long as their existing plans meet a required $70 minimum. The carrier added that the new conditions will provide customers with more choice.