According to a report by Narcity, several UberEATS customers in Toronto have warned about a scam allegedly involving the drivers of the food delivery app, who are using the app’s cancellation option as a way to collect fees and even steal food from the customers.
The source notes that the drivers scam customers by refusing to update the status of the order, which allows them to avoid being detected on the app’s GPS and getting tracked by the customers in real time.
The scammers then message the customers that they have arrived, cancel the order, and charge them for the food while making off with the items ordered.
“I get a message saying the driver cancelled the order, and I’m out 50 bucks. I immediately call Uber because I know I’ve been scammed. The Uber representative called the driver, literally a minute after he cancelled. and the driver tells her ‘sorry, the food is gone now,'” details one Toronto Redditor.
“I use uber Eats to get free food I pick it up and never say I did when I go to the restaurant. This is revenge for my friend who drives, and Uber steals their money,” wrote the unknown scammer.
While cancellation scams are indeed a problem for Uber, customers can always send a note to the company through the help tab of the passenger app and request a refund of their cancellation fee from the trip tab on the menu.
Uber has already addressed the issue in a statement to Takeout.com:
“Though there are instances where the driver partner encounters situations where no one is there to retrieve the order, we do take a number of steps to monitor and prevent any kind of theft or fraud on the app with both delivery partners and customers.”
Let us know if you have experienced something similar while ordering though UberEATS.