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Freedom Mobile Support Experiencing ‘High Call Volumes’ During COVID-19

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Freedom mobile covid 19

If you can’t reach Freedom Mobile’s support team, you’re not alone. The Shaw-owned wireless carrier has announced its call centres are being overwhelmed due to the COVID-19 pandemic.

“Keeping our customers and team members safe, informed and connected is our top priority. Our contact centres are experiencing high call volumes and longer than normal wait times for both phone and chat queues,” explained Freedom Mobile.

“If possible, we recommend you manage your account online by logging into MyAccount or using the MyAccount app.”

Frustrated customers replied to Freedom Mobile on Twitter, with many noting they had to wait far too long to get support.

Freedom Mobile says its customer service agents are available daily through online messaging, Facebook Messenger, Twitter or phone.

Freedom Mobile corporate stores have shut down due to COVID-19, except for a few locations deemed as part of an emergency contingent, operating with limited hours. Some Freedom Mobile customers have also been given 2GB of free data during the COVID-19 pandemic to stay connected.

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