In what is being seen as a landmark decision, a B.C. civil resolution tribunal has ruled in favour of Jake Moffatt, a passenger who contested Air Canada's refusal to honour a bereavement fare discount mistakenly promised by the airline's online AI-powered chatbot. The case underscores the growing legal challenges companies face as they increasingly rely...
Back in August, Air Canada launched Apple TV+ streaming aboard flight for the latter’s original programming. At the time, Air Canada also let us know via email of a promotion that offered new and returning Apple TV+ subscribers 2 free months of the streaming service. But now, Air Canada has a new link that also...
Air Canada has introduced a new feature in its mobile app, allowing passengers travelling within Canada to track their baggage and mobility aids in real-time along their travel journey. "We already achieve a very high reliability rate, but to further elevate our service, we are introducing a new tracking feature in the Air Canada mobile...
Air Canada has announced its collaboration with Disney, making it the first airline worldwide to feature Disney+ Originals on its in-flight entertainment system. Among the exclusive Disney+ Originals available are the first three episodes of "Loki Season 1" and "Obi-Wan Kenobi." "We are thrilled to bring Disney+ Original series and films to our inflight entertainment,...
Air Canada announced a partnership with Hayu, NBCUniversal's all-reality streaming service, to offer a dedicated Hayu channel on its in-flight entertainment system. The collaboration coincides with Hayu's fifth anniversary in Canada and aims to enhance the in-flight experience for Air Canada passengers. "In-flight entertainment is an important part of our customers' travel journey, especially on...
Air Canada has announced a collaboration with Audible to offer its global customers Audible Original Audiobooks and Podcasts as part of its in-flight entertainment (IFE) system. This marks the first time the airline is offering Canadian Audible Original content onboard, further enhancing its award-winning customer experience. "Entertainment is an important part of the in-flight experience,...
Air Canada on Wednesday confirmed one of its internal systems was accessed by hackers. "An unauthorized group briefly obtained limited access to an internal Air Canada system related to limited personal information of some employees and certain records,” said the airline’s statement. "We can confirm that our flight operations systems and customer facing systems were...
Air Canada has unveiled a new collaboration with the travel technology company, Hopper, aiming to provide increased flexibility for its customers. When booking flights on aircanada.com, travellers can opt for the "Cancel for Any Reason" feature, allowing them to make changes to their travel plans on selected non-refundable fare types, for an added fee. The...
Apple’s AirTag continues to set the standard for keeping tabs on your checked luggage when travelling, according to the latest experience described by Toronto journalist Winston Sih. Sih faced a series of challenges in locating his lost luggage during a trip from Chicago to Toronto. However, thanks to his Apple AirTag, he was able to...
Air Canada has announced it will offer exclusive Apple TV+ original programming onboard its flights, starting today. This marks the airline as the first in Canada and the second globally to provide Apple TV+ content in the skies. Content from Apple TV+ will include its original programs such as Ted Lasso, Bad Sisters, Severance, Foundation,...
Canada's two largest airlines, Air Canada and WestJet, are experiencing a higher proportion of flight delays compared to their American counterparts, according to data from aviation firm Cirium, reports The Canadian Press. The data reveals that only half of Air Canada's flights were on time between June 19 and July 16, compared to 64% of...
Air Canada has officially announced new features available for its mobile app on iOS and Android, to go with other flight updates for customers. These upgrades form part of its ‘More to Travel’ initiative, aiming to elevate the airline's travel products and services. “At Air Canada, we know that a comfortable and enjoyable onboard experience...
