Apple Releases Standalone Support App for iOS in the US
Apple Support, the comprehensive knowledge base of technical support information of Apple, has long been available through its official website along with its official Twitter account. Now, it’s also accessible through the official Apple Support app for iOS, which features articles and customer service options to help answer questions and solve problems you may have […]
‘Apple Support’ for iOS Launches in the Netherlands, Offers Real-Time Chat and More
Apple appears to be launching an easier way for customers to get support, through a new dedicated iOS app called ‘Apple Support’, which rolled out today for users in the Netherlands. The app allows customers to find help articles easier, while also bringing call, real-time chat and email options directly to iPhone or...
Apple Launches “Reimagined” and “Redesigned” Support Site
Apple has launched a new redesigned support site, as announced yesterday from their @AppleSupport Twitter account. It’s a much cleaner site now that’s easier to navigate, check out the screenshots below: Search is front and centre, plus it lists popular topics, links to the Support Communities, and more. Check out the new site here.
Apple Watch Must Be Sent to Apple in Order to Downgrade From watchOS 2.0 Beta
Last month, Apple released the first beta of watchOS 2 after their developers conference. Users and developers were surprised to learn that there was no way to downgrade from the beta build to the current public build of the operating system. Users were left with one option, which was to send their Apple Watch to […]
Apple Doubles iCloud Limits for Contacts, Calendars and More
In an updated support article spotted by the folks over at iFun.de, Apple has doubled the iCloud storage limits for Contacts, Calendars, Reminders, and Bookmarks, since a number of users have been reporting issues keeping changes up to date across all their devices, most likely because they have exceed one or more of their limits. Apple recommends that in...
How Notifications are Smartly Handled on Apple Watch and iPhone
One of the best features of Apple Watch is how the device handles notifications between itself and the iPhone. Notifications are only sent to the device you’re using, so that means you won’t have a billion notifications going off on your iPad, Mac and so forth. So for example, if your iPhone is unlocked, notifications...
Apple Begins Offering Paid Online Support for Out-of-Warranty Products
Last month, we reported that Apple will begin charging users that are seeking online chat support for products that are no longer covered under warranty. According to 9to5Mac, Apple has now started offering paid online chat support for out-of-warranty products to its customers, while also introducing a new “Here to Help” training program for AppleCare employees to improve the...