Bell Canada

Telus, Bell Ask CRTC to Delay Rogers-Shaw Hearing in Light of Boardroom Drama

In light of the still developing governance dispute over at Rogers Communications Inc. (RCI), rival telecom operators Telus Corp. and Bell Canada Enterprises (BCE) Inc., and advocacy group Public Interest Advocacy Centre (PIAC) have asked the Canadian Radio-television and Telecommunications Commission (CRTC) to delay its review of the Rogers-Shaw merger — reports The National Post....

Manitoba Premier Says CRTC to Blame for Bell’s Decision to Cut Back Rural Internet

The Canadian Radio-television and Telecommunications Commission (CRTC) decision to decrease wholesale broadband rates retroactive to 2016, has upset major internet service providers. Bell, for example, said the rate cut would impact its ability to expand its wireless rural internet program, saying it would cut expansion by 20%, affecting roughly 200,000 households across the country. Manitoba...

Bell Employee Speaks Out About Unethical, High-Pressure Sales Tactics

A former Bell employee is speaking out about the Canadian telecommunications company's "high-pressure sales tactics" that exist within the company's various call centres. According to a new report from CBC, Andrea Rizzo, a 20-year Bell employee, described the company's Scarborough, Ontario call centre as "a non-stop nightmare." She described that part of her job was being...

Bell Canada to Launch New Internet Streaming Service

According to a new report from TheStar, Bell Canada will launch a new streaming service to attract customers who prefer watching videos over the internet instead of traditional TV service. CEO George Cope said the company will announce its plans within the next four to six weeks. The company is trying to combat the trend...

2015-16 CCTS Annual Report: Overall Wireless Complaints Drop Again

The number of customer complaints declined for the third consecutive year, the Commissioner for Complaints for Telecommunications (CCTS) 2015–16 annual report reveals. Howard Maker, the Commissioner and CEO of CCTS, attributes this trend to a number of factors, such as service providers aiming to keep their CCTS numbers low, improvements in customer service and the...

CRTC’s Hearing on Differential Pricing Leaves Some Questions Unanswered

The more than two-dozen testimonials presented during this week at the CRTC's hearing on differential pricing weren't enough to answer one simple question: Why do Telus, Rogers and Bell want or need differential pricing? (via Alphabeatic) Telus says it's for wireless service providers to distinguish themselves from each other in the eyes of the consumer,...