Business Chat

More companies can now have conversations with Apple customers in real time via Apple Messages thanks to Zendesk's support for Apple's Business Chat. A new report from 9to5Mac explains that Customer service software provider Zendesk has been working with Apple during the Business Chat beta to test the new service with several of its clients, like Freshly and...

Apple's Business Chat feature, that allows iOS users to communicate with big companies like the Four Seasons Hotel and Burberry via iMessage, is finally coming to all 800,000+ Shopify merchants worldwide. According to Engadget, while select US merchants have already been using the feature, Apple and Shopify are now rolling it out for everyone. Shopify says that...

Apple has launched Business Chat for iMessage in developer preview today at the WWDC, VentureBeat is reporting. Using the iMessage App Framework, businesses can integrate iMessage apps into a Business Chat experience to deliver services. This will allow Message icons to appear alongside the names of businesses in Siri, Spotlight searches, and Maps for quick chat with online...

Apple is set to release a new feature called Business Chat in a direct bid to compete with customer service messaging platforms like Facebook Messenger and Twitter’s DM support. The feature recently appeared on Apple's developer website next to a short description of the product, and Apple says it will discuss it in more detail...