Canadian telecoms

Consumer Telecom Complaints Drop; Rogers/Fido and Bell/Virgin Account for Over 50%: CCTS

Canada's Commission for Complaints for Telecom-television Services (CCTS) today published its 2021-22 Annual Report. The CCTS is a national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. It deals with complaints regarding billing errors, compliance with contract terms and commitments, service delivery, credit management, and...

Telus and Bell Offered to Take on Rogers Customers During Nationwide Outage

Rogers has responded to the flurry of questions the Canadian Radio-television and Telecommunications Commission (CRTC) had over the network outage earlier this month that took millions of Canadians offline — reports The Globe and Mail. On early July 8, a massive breakdown took out the majority of Rogers's wireless, wireline, and internet networks. The outage...

Canadians Should Not Compensate Telecoms for Picking Huawei Gear: Conservatives

According to The National Post, Conservatives are imploring the Liberal government not to spend taxpayer money to subsidize Canadian telecoms, in the event they have to replace Huawei network equipment, should the latter be banned over security concerns. "We ask that your government categorically reject requests for compensation from Canada’s large telecommunications companies," Conservative Public Safety...

Vidéotron in Alberta Means Lower Prices, More Competition: CEO

Pierre Karl Peladeau, CEO of Québecor, the parent company of Montreal-based Vidéotron, believes the telecom operator's expansion into Alberta will benefit the province in more ways than one — reports The Calgary Herald. Vidéotron has always been a champion of competition in the Canadian telecom industry, but its reach was previously limited mainly to Quebec. That...

Digital Rights Advocates Skeptical of Trudeau’s Liberal Government’s Pledge to Reduce Wireless Bills

Digital rights experts are wary of Trudeau's commitment to make Canadian telecommunications companies slash their cellphone prices by 25 percent. Although three of the four major parties have shared plans to tackle mobile and internet affordability, they are all light on specifics, and digital rights experts say they don't go far enough. Liberal leader Justin...

Rogers and Bell Wireless Networks ‘Easy to Hack’: CBC

The CBC enlisted the help of Berlin-based cybersecurity expert Karsten Nohl to demonstrate just how vulnerable Canada's wireless networks are. Nohl and his team were able to show that it is possible to track your location and access the contents of your phone with only your phone number. This is all possible because of a vulnerability...