CCTS

Canadian Telecom Complaints Hit 15,000 in 2021, Says CCTS

The Commission for Complaints for Telecom-television Services (CCTS) on Monday published its 2021 Compliance Monitoring Report (CMR). Every year, the CCTS publishes a report to sum up the main areas of non-compliance by its participating service providers (PSPs) across Canada. According to its 2021 report, the CCTS received a total of 15,000 complaints against PSPs...

Rogers Outage Caused ‘High Complaint Volumes’ Says CCTS [Update]

The Commission for Complaints for Telecom-television Services (CCTS) says it is an "independent agency that helps resolve complaints about telecommunications and television services from individual and small business customers, fairly and free of charge.” When consumers have a telecom complaint (phone, internet, cellphone, etc), an issue filed with the CCTS is usually resolved. In regards...

Canadian Telecom Complaints Drop: Here’s How Rogers, Telus and Bell Fared

The Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 Mid-Year Report on Monday, revealing a 26% drop in telecom and TV complaints from Canadians, between the period of August 1, 2021 and January 31, 2022. Here’s how the the ‘Big 3’ fared when it came to the 6,682 complaints accepted, plus others: Bell - 17.7%...

Canadian Telco Complaints Rise During COVID-19: Rogers, Videotron See Large Spikes

The Commission for Complaints for Telecom-television Services (CCTS) has released its annual report, dated August 1, 2020 to July 31, 2021, categorizing and documenting the telecom complaints filed by Canadians, after one full year of living through the ongoing COVID-19 pandemic. The report saw over 17,000 complaints accepted—a 9% increase year over year—while the CCTS...

CCTS Says Telecom Complaints Up 6%; Rogers and Fido Saw 32% Combined Increase [u]

The Commission for Complaints for Telecom-television Services (CCTS) released its mid-year report today for the period from August 1, 2020 to January 31, 2021, detailing telecom complaints from Canadians. The report summary says complaints are up 6% overall, while about 90% of complaints are revolved often within 30 days. During the start of COVID-19 and...

CCTS 2019-2020 Annual Report Sees 16% Increase in Wireless Code Breaches

The Commission for Complaints for Telecom-television Services (CCTS) today released its 2019-2020 annual report, which it says saw a 19% decrease in consumer plaints. The report, which covers the period from August 1, 2019 and July 31, 2020, saw the following highlights: Consumers filed 15,868 complaints CCTS continues to successfully resolve nearly 9 out of 10 complaints Complaint frequency...

Bell and Telus See Decline in Complaints, Rogers and Fido See Increase Says CCTS Report

The Commission for Complaints for Telecom-television Services (CCTS) today released its Mid-Year Report for 2020, detailing the complaints received from customers of the telecom and wireless industry. According to the CCTS, 8,621 complaints were filed by Canadians in the first half of the reporting year, with most about disclosure issues and incorrect charges. Many operators saw a...

CCTS 2019 Report Outlines Rogers, Bell, Telus Complaints and More [u]

The CCTS (Commission for Complaints for Telecom-Television Services) has released its annual report, highlighting the services Canadians had the most complaints about. The CCTS reports on all telecom services from the internet, wireless, television, and home phone. The latest report ran from August 1st, 2018-July 31st, 2019 and saw a 35% increase in complaints filed. […]

CCTS Mid-Year Report Shows Canadian Telecom Complaints Rose 44 Percent

The two biggest headaches for Canadian telecom and television consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed. For the third consecutive year complaints regarding Canadian telecom and television services are on the rise, according to the 2019 mid-year report released today by the Commission for Complaints for Telecom-television Services (CCTS)....

Consumer Advocacy Group Calls CRTC to Investigate Increasing Telecom Complaints

The Commission for Complaints for Telecom-television Services (CCTS) released their mid-year report for 2017-18 yesterday, which saw a 73% increase in complaints compared to the year ago period. According to consumer advocacy group, Public Interest Advocacy Centre (PIAC), based out of Ottawa, the huge surge in complaints should be investigated by the CRTC and fixed. “Canadian...

CCTS 2017-18 Mid-Year Report: Telco Gripes Surge; Bell Takes 33% of Complaints

The Commission for Complaints for Telecom-television Services (CCTS) has released their 2017-18 Mid-Year Report, for the six months ending on January 31, 2018. The report details 6,849 complaints accepted, a 73% increase over the same period last year, while 5,755 complaints were concluded, a 48% increase over the same period last year. In total, the...