CCTS

The Commission for Complaints for Telecom-television Services (CCTS) has announced a significant update to its complaint-handling process, promising quicker and more effective resolutions for customers facing issues with their phone, TV, and internet services. The CCTS offers fair, independent, and timely outcomes for TV and telecom consumer complaints, which it says benefits both consumers and...

The Commission for Complaints for Telecom-television Services (CCTS) has released its 2022-23 Mid-Year Report, revealing a 12% increase in customer complaints received by Canadian telecom and TV providers between August 1, 2022, and January 31, 2023. According to the report, wireless services received the highest number of complaints at nearly 55%, followed by internet (26%),...

The CCTS accepted over 12,000 complaints against service providers between August 1, 2021, and July 31, 2022, down 25% year-over-year

Out of these complaints, the organization identified approximately 2,400 alleged compliance breaches of the Procedural Code. 

The Rogers outage is still seeing customers seething and complaining to the CCTS.

The CCTS has released its 2021-22 Mid-Year Report, showing a drop in telecom complaints.

The Commission for Complaints for Telecom-television Services has released its 2020-21 annual report.

The CCTS has released its Mid-Year Report for the period from August 2020 to January 2021.

According to the CCTS 2019-2020 annual report, there was a decline in consumer complaints, but wireless code breaches were up.

The Commission for Complaints for Telecom-television Services has released its Mid-Year Report.

The CCTS (Commission for Complaints for Telecom-Television Services) has released its annual report, highlighting the services Canadians had the most complaints about. The CCTS reports on all telecom services from the internet, wireless, television, and home phone. The latest report ran from August 1st, 2018-July 31st, 2019 and saw a 35% increase in complaints filed....

For the third consecutive year, complaints regarding Canadian telecom and television services are on the rise.