With Telus-owned Public Mobile set to end its legacy rewards program next month, customers upset with the change have been sending in complaints to the Commission for Complaints for Telecom-television Services (CCTS). The CCTS confirmed with iPhone in Canada that it has been seeing complaints related to the new Public Points program since the beginning...
Telus-owned Public Mobile recently announced its legacy rewards program is ending in May, with a switch coming to move customers to its newer Public Points program. Many customers who favoured the old rewards program were upset at this change, as it they felt it violated the original Public Mobile promise of keeping it around as...
The Commission for Complaints for Telecom-television Services (CCTS) has published its comprehensive 2022-23 Annual Report, detailing a notable increase in consumer complaints in Canada's telecom and TV sectors. Between August 1, 2022, and July 31, 2023, the CCTS recorded over 14,000 complaints, marking a 14% rise from the previous year. The report highlights significant issues...
The Commission for Complaints for Telecom-television Services (CCTS) has highlighted the need for telecom and TV service providers to improve their compliance with customer complaint-handling requirements. The 2022 Compliance Monitoring Report (CMR), published on Thursday, reveals a concerning increase in service providers failing to promptly implement agreed-upon settlements or remedies imposed by the CCTS. The...
The Commission for Complaints for Telecom-television Services (CCTS) has announced a significant update to its complaint-handling process, promising quicker and more effective resolutions for customers facing issues with their phone, TV, and internet services. The CCTS offers fair, independent, and timely outcomes for TV and telecom consumer complaints, which it says benefits both consumers and...
The Commission for Complaints for Telecom-television Services (CCTS) has released its 2022-23 Mid-Year Report, revealing a 12% increase in customer complaints received by Canadian telecom and TV providers between August 1, 2022, and January 31, 2023. According to the report, wireless services received the highest number of complaints at nearly 55%, followed by internet (26%),...
